The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. Forty two different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year.
The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties.
Within the department “Global Contact Center Management”, the Data Steward is part of the team “Business Development & Digitalization”. The digitalization part of the team is responsible for developing a data & digitalization strategy and manages, develops and implements use cases within the Customer Assistance Center (CAC) or other global Customer Contact Centers (CCCs) and is responsible for the data quality within our CRM system.
The data steward is responsible for the management and proficiency of data stored in our organization. He takes care of the stewarding process with the identification of the elements which he/she will steward, with the ultimate result being standards, controls and data entry. He/she will responsible to set up a standardized process for monitoring of data quality and after having set this up, he/she is operationally responsible for the monitoring of data quality, identify discrepancies and also take corrective measures. He/she will work closely together with the Data Custodian in IT as well as the Business Information Security Officer (BISO) and Information Security Officer (ISO).
• Definition and implementation of policies and procedures for the day-to-day operational and administrative management of systems and data — including the intake, storage, processing, and transmission of data to internal and external systems
• Ongoing and detailed evaluation of data quality, the identification of anomalies and discrepancies, and the contribution of expertise to understand the root cause and implement corrective measures
• Definition of policies and procedures for access to data, including the criteria for authorization based on role
• Working closely with data custodians to establish controls, stewards evaluate any suspected or actual breaches or vulnerabilities in confidentiality, integrity, or availability and report them to management or information security personnel
• Creation and maintenance of reference data and consistent master data definitions
• Master in the area of Computer Science, Econometrics, Knowledge Engineering or equivalent
• Minimum 3 years of professional experience in a similar area
• Experience with databases, preferably CRM databases.
• Very good skills in data modelling and data warehouse concepts
• Able to set up data element definitions
• Experience with data governance policies
• Analytical skills
• Excellent communicative skills (in English)
• Assertive and pro-active
• Social, entrepreneurial, ambitious, and curious with a great drive
• Comfortable with interacting with international stakeholders on multiple levels
This is a fulltime position.
Does this role fits your expectations for a new challenge, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
For more information about this vacancy please contact Manon Gosler-Bongaerts by email: manon.gosler-bongaerts@daimler.com