Oorspronkelijke vacature omschrijving:

About Mosa

Royal Mosa designs, develops and produces ceramic tiles in Maastricht, the city where the company was founded in 1883. Mosa produces tiles from the purest raw materials and with the magic of innovative Dutch design. We embrace the Cradle to Cradle philosophy and strive to offer our customers the best support so they can design landmark buildings around the world that stand the test of time. Like our products, we value our people. About 550 employees work at Mosa, each with their own specialty and all willing to collaborate, innovate and improve in order to achieve the best possible results. Mosa is built on trust and this is reflected in the collaboration with both colleagues and external parties.

Who are we looking for?

Are you looking for a challenging position where your input and enthusiasm will have a great effect on our joint success? Do you have a proactive attitude? Then we are looking for you.

For the Customer Service department, we are looking for candidates for the positions of

Customer Service Representative (DACH) and Customer Service Representative (Export)

As a Customer Service Representative you will handle incoming leads and sales opportunities and will strive to convert as many sales opportunities as possible into orders. You also support colleagues in the field to make Mosa a leader in the markets. You make it possible for Mosa to implement substantial growth strategies. Results are central. Expectations are high.

Responsibilities

As a Customer Service Representative, you will manage incoming leads and sales (identify, analyze and follow up). Would this be a sales opportunity or would this be a potential marketing option? You decide. You have daily contact with account management, including project follow-up and order processing. You are an active member of the account team(s) and together with your colleagues in the office and field you ensure that all customer needs are met. You work actively within the price framework and ensure coordination between various parties, such as sales management and line management. You also organize or actively participate in internal or external customer events, including providing customers with relevant (product) information and securing and logging relevant customer or project or order information in our CRM system. Reporting to the Customer Service manager, your main duties will include the following:

• Management of leads and sales
• Pipeline, quote, project and order management
• Hospitality
• Collaboration and administration
• Reporting
• You are the liaison between the field sales teams and other teams in Maastricht. You work together with different stakeholders (e.g. Sales, Order Management, Marketing and Product, Management & Innovation and the Supply Chain).

Your profile

To be considered for this position, you must be able to demonstrate the following characteristics:

• MBO + or Bachelor degree (commercial study).
• You have 2-3 years of experience in a relevant position, preferably B2B.
• Affinity with sales, design and architecture.
• Building and maintaining (international) relationships.
• Excellent organizational, communication and writing skills, intermediate Dutch in word and writing and English is an advantage. For the DACH role we require also fluent German and for the Export role one of the following languages: English, Italian, French or German.
• Team player with hands-on mentality.

Terms of employment

Within this dynamic organization, with a pleasant and informal working atmosphere, an independent position is offered with excellent primary and secondary terms of employment.

Information

For more information about this position please contact Bianca Bischoff, Customer Service Manager DACH. You can reach her at +31 6 30494985

For more information about the export position please contact Nicole Meulenberg, Customer Service Manager Export. You can reach her at +31 6 20701710

To apply?

You can apply through our portal to the attention of Maud Gosink, Recruiter.