Oorspronkelijke vacature omschrijving:

The organisation

Mercedes-Benz is well recognized as an industry leader in luxury service and high-quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history. We know what you’re thinking, over 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years, our aim has been to provide the best quality customer service in Europe and worldwide. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. That is why we always look for bright new sparks to join us. If that could be you, read on!

The function

Our department GSP/BWO is responsible for the worldwide warranty and goodwill business for Mercedes-Benz passenger cars.

Our primary target is to ensure that a professional warranty and goodwill process is in place and is being operated by our Retail Network. We maintain high levels of service for our customers and also ensure that adequate compensation is offered to our retailers. Standard warranty and goodwill claims are operated automatically, more complex high value-claims are carried out manually. Claim assessment is an integral part of budget control.

As the Warranty Claim Assessor, you check complex and high-value claims to see if they meet the current regulations. Furthermore, you approve, reduce or reject claims and provide a transparent explanation regarding the decision.

Task & Responsibilities:

• Check the complex and high-value warranty and goodwill claims to see if they meet the current regulations
• Make fair and independent decisions
• Avoid unjustified warranty and goodwill costs
• Approve or reject warranty and goodwill claims
• Provide transparent reasons for decisions via chat with the Retailer
• Communicate, when necessary, with different countries to align decisions
• Communicate, when necessary, with the Technical Department to gain clarification of engineering details
• Operate master data corrections
• Operate chargebacks concerning audit results

Requirements

• Educational background as passenger car and/or VAN mechanic and/ or service advisor
• Experience within a Mercedes-Benz workshop is preferred
• Good knowledge of Mercedes-Benz products, applications, warranty, and goodwill processes is a plus
• Good knowledge of the Mercedes-Benz guidelines and their applications (EWMR) preferred
• Proficient level in Japanese and English language verbal and written
• Good knowledge of automotive terminology in Japanese and English
• Additional language can be an asset, but it is not a requirement
• Good knowledge of Microsoft Office applications
• Customer orientated
• Good communication skills related to markets and retail
• Interpersonal skills and team-minded thinking
• Stress resistant
• Proactively seeks to improve processes
• Available for relocation to Maastricht, The Netherlands

We offer

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
• 200 vacation hours (based on full time employment)
• Holiday allowance: 8% of annual salary
• Competitive performance based salary growth
• Result oriented bonuses
• Collective health insurance at discounted rates
• Pension plan
• Transportation plan: free bike every 3 years or free public transport or contribution to fuel costs
• A “tailor made” individual development plan

What is it like to work in this team?

• "Apart from the work to be done, there are also lots of moments for fun and humor"
• “To work in this department and team means to be committed to bringing out the best in making the lives of Customers and Retailers easier”.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.