Oorspronkelijke vacature omschrijving:

The organisation

Our home base is the Mercedes-Benz Customer Assistance Center (CAC) Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.

Employees from 42 different countries add diversity and enrich an organization dedicated to driving customer satisfaction and high performance and act as brand representatives ensuring that customers and business partners receive support in their own language at a consistently high level.

For 25 years, theMercedes-Benz Customer Assistance Center aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues who contribute to the success of our company.

The function

The Logistics Specialist is part of Parts Logistics Services and reports directly to the Manager or the project lead.

The Logistics Specialist is responsible for supporting work packages or projects within Aftersales Logistics (GSP/OD).

The job includes responsibility for overall support in project management within After Sales logistics. The Logistics Specialist works in the Roll Out Factory Team and supports or steers defined work packages.

Being part of the GSP/O organization, the Logistics Specialist will have to, represent the Roll Out Factory team, cooperate within an international/global project environment, and align with a large variety of stakeholders within the Mercedes–Benz organization, the markets and involved third parties.

Task and Responsibilities

• Support and/or steer work packages/scrum teams within the project
• Support Senior Rollout Managers
• Align and support within the project organization
• Tracks and proposes changes in project scope and schedule in a structured and consistent way
• Manage interdependencies/cross-functional topics with other teams within the project/ scrum teams
• Work on continuous improvements, efficient approach and ensure constructive and well-prepared escalation to management when required
• Contribute to process enhancements and developments
• Establish and manage relationships with all project stakeholders (internal & external)
• Create and maintain comprehensive project documentation & administration
• Track project team performance using appropriate systems, tools, and techniques within the applied project methodology
• Gather legal/fiscal requirements from key users and report to the development team (?)
• Actively participate in solution implementation and design process
• Come up with workarounds and actively seek for the improvements
• Ensure that all of the necessary documentation is available, accurate, completed and saved
• Prepare documentation for self-training for key users on the new system in the form of workshops or 'online 'tutorials'
• Support and test new developments, features, etc
• Analyze the business requirements of the customers

Requirements

• Experience in Warehouse, long-term experience in the field of logistics wholesale operations
• Knowledge of automotive parts supply chain logistics
• Experience in project management & time management (software, tools & methodologies) is a plus
• Stakeholder management skills
• Analytical/technical/functional skills and problem-solving ability
• Target-oriented, achieve results in complex situations
• Good Communication skills and high intercultural competence
• Team player with self-steered working skills
• Ability to interact with a large variety of stakeholders
• Advanced time management and analytical skills
• Able to create innovative solutions to problems
• Solid organizational skills incl. attention to detail and multi-tasking skills
• Excellent written and verbal communication skills in English; German is a plus
• Ability to work remotely, and with remote/global teams
• Extensive knowledge of Microsoft tools (i.e. excel, PowerPoint, Visio, share point, teams) – Safe Agile Methodology basic/advanced knowledge is a plus
• High Flexibility
• Willingness to travel

• Experience in Warehouse, long-term experience in the field of logistics wholesale operations
• Knowledge of automotive parts supply chain logistics
• Experience in project management & time management (software, tools & methodologies) is a plus
• Stakeholder management skills
• Analytical/technical/functional skills and problem-solving ability
• Target-oriented, achieve results in complex situations
• Good Communication skills and high intercultural competence
• Team player with self-steered working skills
• Ability to interact with a large variety of stakeholders
• Advanced time management and analytical skills
• Able to create innovative solutions to problems
• Solid organizational skills incl. attention to detail and multi-tasking skills
• Excellent written and verbal communication skills in English; German is a plus
• Ability to work remotely, and with remote/global teams
• Extensive knowledge of Microsoft tools (i.e. excel, PowerPoint, Visio, share point, teams) – Safe Agile Methodology basic/advanced knowledge is a plus
• High Flexibility
• Willingness to travel

We offer

We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:
• Holiday allowance: 8% of annual salary
• Competitive performance-based salary growth
• Company result-oriented bonuses
• Transportation plan
• Collective health insurance at discounted rates
• Non-contributory pension plan
• Lucrative relocation package, if applicable

The procedure

Please use the “apply” button to upload your CV, Letter of Motivation, and any other documentation that adds value to your application.

We can only accept applications via the mentioned application process for data privacy reasons.