Our home base is the Mercedes-Benz Customer Assistance Center Maastricht , which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.
1400 employees from 42 different countries add diversity and enrich our organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.
As a Trainer , you are part of the Global Contact Center Training Team within the Business Standards & Training Department. The team is responsible for setting up training and training guidelines for Mercedes-Benz Contact Centers worldwide.The training team is responsible for the development and delivery of the required qualification programs. This includes the monthly cycle of new starters as well as qualification of the existing staff. The line business includes for example process- and system-trainings or communication- and product training. Besides this, we also tailor training solutions on demand.
You make a valuable contribution to the qualification program. In your role, this is to be achieved through successful development and delivery of trainings for the target groups.
In addition, you are the contact point for training related topics and helps in the consultancy for projects.
Our new colleague will become part of a divers team regarding age, gender, nationality and specialty. One thing the team has in common: the passion to train people and help them in their further development.
What are your tasks & responsibilities?
• Follow up on the training request process by training format and the training request form
• Training development – transferring content into training
• Delivery of training programs
• Define learning objectives / training needs with performing training needs analysis
• Keeping training material updated
• Act as single point of contact for specific areas (ex. Country, Topic)
• Support and work projects and ensure that projects are delivered on-time
• Support in developing detailed project plans & schedules and contribute to the project status reporting
• Manage changes in project scope and schedule in a structured and consistent way
• Track project performance using appropriate systems, tools and techniques
Who are you?
• Higher vocational education
• Between 1-2 years minimum of experience in training and/or consultancy
• Strong interpersonal skills
• Fluent in corporate language English (need to have), ideally also a second (near) fluent language like German, Dutch, French, Spanish or Italian
• Solid organizational skills incl. attention to detail and multi-tasking skills
• Experienced & self-confident in presenting to different types of audiences
• Good communication and facilitation skills
• Independent actor as well as strong team player
• Good knowledge of Microsoft Office as well as video-creating and -editing tools (e.g. Camtasia, OBS, Magix)
• Preferably experience in creating blended learnings
• Enjoys working in a dynamic, multicultural environment
• Positive attitude towards change
• Stress resistant
• Willingness to travel for work when required
It will be an advantage if you have experience within areas like agile/scrum, LEAN and/or Management training.
Candidates who already hold a trainer certification will have priority.
What do we offer?
We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:
• A “tailor made” individual development plan
• Non-contributory pension plan
• 200 vacation hours (based on full time employment)
• Holiday allowance: 8% of annual salary
• Competitive performance based salary growth
• Company result oriented bonus
• Transportation plan: free bike every three years, free public transport or contribution to fuel costs
• Collective health insurance at discounted rates
• Lucrative relocation package including first arrival, six weeks housing & more costs to reimburse
Working Conditions
• Full-time basis of 40 hours per week from Monday-Friday
• You will be offered a first contract with a duration of one year, it is a indefinite position
Are you ready to join our training team? In case of interest, please apply with a CV and motivation letter in English and upload your documents by clicking the 'Apply button'.
The application period ends on 26. August 2022. Please follow the application process mentioned, since for data privacy reasons, we cannot accept your application by mail.
If you have questions regarding this role, please do not hesitate to contact me by the following mail address: sandra.besseling_nies@mercedes-benz.com