The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
As a Trainer, you are part of the Global Contact Center Training Team within the Business Standards & Training Department. The team is responsible for setting up training and training guidelines for Mercedes-Benz Contact Centers worldwide.
The training team is responsible for the development and delivery of the required qualification programs. This includes the monthly cycle of new starters as well as qualification of the existing staff. The line business includes for example process- and system-trainings or communication- and product training. Besides this, we also tailor training solutions on demand.
You make a valuable contribution to the qualification program. In your role, this is to be achieved through successful development and delivery of trainings for the target groups.
In addition, you are the contact point for training related topics and helps in the consultancy for projects.
• Follow up on the training request process by training format and the training request form
• Training development – transferring content into training
• Delivery of training programs
• Define learning objectives / training needs with performing training needs analysis
• Keeping training material updated
• Act as single point of contact for specific areas (ex. Country, Topic)
• Support and work projects and ensure that projects are delivered on-time
• Support in developing detailed project plans & schedules and contribute to the project status reporting
• Manage changes in project scope and schedule in a structured and consistent way
• Track project performance using appropriate systems, tools and techniques
• Higher vocational education
• Between 1-2 years minimum of experience in training and/or consultancy
• Strong interpersonal skills
• Fluent in corporate language English (need to have), ideally also a second (near) fluent language like German, Dutch, French, Spanish or Italian
• Solid organizational skills incl. attention to detail and multi-tasking skills
• Experienced & self-confident in presenting to different types of audiences
• Good communication and facilitation skills
• Independent actor as well as strong team player
• Good knowledge of Microsoft Office
• Enjoys working in a dynamic, multicultural environment
• Positive attitude towards change
• Stress resistant
• Willingness to travel for work when required
It will be an advantage if you have experience within areas like Agile/Scrum, LEAN and/or Management training.
Candidates who already hold a trainer certification will have priority.
We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:
What do we offer
• A “tailor made” individual development plan;
• Transportation plan: free bike every three years, free public transport or contribution to fuel costs;
• Collective health insurance at discounted rates;
• Non-contributory pension plan;
• 200 vacation hours (based on full time employment);
• Holiday allowance: 8% of annual salary;
• Competitive performance based salary growth;
• Company result oriented bonus;
• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
Working Conditions
• Full-time basis of 40 hours per week from Monday-Friday;
• You will be offered a first contract with a duration of one year;
In case of interest, please apply with CV and motivation letter in English and upload your documents by clicking the 'Apply button'.
The application period ends on March 23, 2021.
If you have questions regarding this role, please do not hesitate to contact me by the following mail address: manon.gosler-bongaerts@daimler.com