Oorspronkelijke vacature omschrijving:

The organisation

The Connected Mobility Services department merges the digital and technical world with our passion for delighting our customers. Today, the whole world revolves around technology and apps. Mercedes-Benz vehicles are no exception!

Where?

We are located in Maastricht - a charming city in the south of the Netherlands - the heart of Europe. The 1500 employees from 42 different countries ensure diversity and enrich our multicultural organization that focuses on customer satisfaction and high performance. We offer an excellent relocation package, which covers the travel and accommodation costs for the first six weeks, if you do not yet live in the Maastricht area.

The function

What?

• Accepting incoming support requests, incidents and problems via phone, email and live chat;
• Resolving issues by means of troubleshooting;
• Creating cases and registering all activities using a ticketing tool and following up on these while providing feedback to the customer;
• This position is on a full-time basis (40 hours a week) from Monday to Friday between 08:00 and 20:00.

Requirements

Who?

Having an affinity with technology certainly helps, but we don't expect you to know everything! You get a paid extensive onboarding period to learn how it all works and how to communicate effectively with our customers. As the technological world is constantly changing, it is important to us that you enjoy working in a dynamic and innovative department!

Furthermore, we expect at least the following:

• You have a customer-oriented, empathetic attitude. Someone who is willing to go the extra mile to meet the needs of our customers and fulfill the main promise of our brand, "The best or nothing";
• To understand and timely resolve the needs of our customers, active listening skills are essential when working at the Customer Assistance Center;
• You are the person who always solves his/her (grand)parents smartphone/laptop/Wifi problems;
• Excellent communication skills in Hungarian and English (both written and spoken on an excellent level).

We offer

Why?

• An attractive salary with a performance-oriented salary growth;
• Contribution-free pension plan;
• Starting with an one year contract and the prospect of a permanent contract;
• Company performance bonuses;
• It is important to be somewhere where you feel like you can grow! We offer opportunities that enable you to develop and grow professionally.
• Of course you also get holiday allowance, 200 vacation hours, paid trainings, discount on our collective health insurance, travel allowance (even a free bike if you live nearby) and much more!

The procedure

What’s next?

Too good to be true? No way! So what are you waiting for? Use the link to apply with your C.V. and motivation letter in English. You can then immediately get started with our online assessment!

Still got questions?! Mail our recruiter Joep, he will be happy to answer them! joep.smeets@daimler.com