Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

Cooperation is crucial when it comes to finding the best solutions and answers to our customers. You will be responsible to ensure all Material Datasheet requirements are met and available within the Aftersales Logistics Business to our Global Partners around the world in terms of IMDS & Reach Management. Your team is within the Team -Partner Network Management & Life Cycle Service.

Main responsibilities:

• Understanding of and able to analyze Material Datasheets;
• Handling of incoming inquiries and/or escalations from first initial sampling process;
• Control and tracking of corrective action taken towards suppliers or internal departments;
• Coordination with suppliers, internal departments, service providers;
• Collaborating in process design and actively create / update documentation on Knowledge and Processes;
• Developing, planning and follow-trough of measures required for any adaption of GSP processes/procedures within this area;
• Identifying and coordinating solutions for cross-departmental issues (GPS internal as well as external);
• Execution of processes and standards;
• Safeguard (own) Knowledge of Processes, Tools and Systems MBCAC/GLC to the most current level within supported services;
• Efficient and Effective Planning of own activities in order to safeguard SLA´s and Deadlines;
• Methodological and LEAN approach to problem solving;
• Pro-actively identify and signal quality improvements and efficiency gained within the supported services;
• Provide correct and accurate information. Best Quality of Service.

Requirements

• Good IT-knowledge (MS-office);
• Interest in international supplier contact – oriented to Customer’s Satisfaction;
• Excellent tracking and Analytical skills, process-oriented and strategic thinking;
• Endurance and reliability;
• Fluent level in English, German and preferably an additional language, written and spoken;
• Ownership and independent thinking - Entrepreneurial approach;
• Highly professional communication and conflict resolution skills;
• Flexible;
• Willing to worldwide travel.

We offer

Compensation
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

Benefits:

• A “tailor made” individual development plan;
• Employee Car Program: discount on new or used Daimler brand cars;
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
• Collective health insurance at discounted rates;
• Pension plan;
• 200 vacation hours (based on full time employment);
• Holiday allowance: 8% of annual salary;
• Competitive performance based salary growth;
• Result oriented bonuses;
• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

Working Conditions
The salary liked to this position is € 2.723, = *. Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time.

*Please take into account that The Netherlands has a divergent tax system than other EU countries.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.

For more information about this vacancy please contact Recruiter, Cristina López Pérez, on +31 43 356 2708.