Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

The Technical Solutions team acts as the first and fastest product quality sensor for passenger cars, trucks and vans. By investigating S24h cases product and design faults are identified, the continuous improvement cycle of the Mercedes-Benz vehicles is started and monitored and the availability of all relevant data and faulty parts for our business partners at Daimler is ensured.

Tasks and Responsibilities:

• Investigate breakdown cases for the technical root cause of the breakdown
• Document findings appropriately and highlight trends to business partners
• Request faulty parts to be sent in for further analysis
• Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system)
• Identify and escalate complex issues were necessary
• Proactively and continuously monitor workload to ensure timely investigation
• Proactively identify, analyse and resolve or escalate problems and situations applying personal expertise and accrued knowledge

Requirements

• Knowledge of Daimler products, as well as Daimler aftersales systems and processes is an advantage but not a must
• Affinity with automotive technology
• Analytical thinking
• Proficient understanding of relationships between internal and external processes
• Excellent communication skills (B2B)
• Fluent level of German and English , both verbal and writing. Any additional language will be a plus
• Capable of handling advanced tasks in combination with regular workload without detriment to own stress level

We offer

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary.

Benefits:

• A “tailor made” individual development plan;
• Employee Car Program: discount on new or used Daimler brand cars;
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
• Collective health insurance at discounted rates;
• Pension plan;
• 200 vacation hours (based on full time employment);
• Holiday allowance: 8% of annual salary;
• Competitive performance based salary growth;
• Result oriented bonuses;
• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
For more information about this vacancy please contact   +31 43 356 2708