Oorspronkelijke vacature omschrijving:

The organisation

Siebel | Service Architect wanted for Mercedes-Benz Customer Assistance Center. You can find us in Maastricht, the Netherlands; we are called the Compass Deliver Center (CDC). Throughout the years we fine-tuned Compass and set it to our own standards. Compass, based on Oracle Siebel/Avaya/Genesys, is a high performing and scalable platform which is rapidly expanding in terms of functionality and global coverage for the aftersales CRM activities of Mercedes-Benz.

Currently we are in the middle of a worldwide expansion achieve coverage in 54 countries by 2020 and for that we have 15 more countries to roll out to. Do you want to be a part of our international team and help us to setup and operate this global Platform?

The function

You will be a part of an international team with people from the Netherlands, Belgium, Portugal, Brazil, Spain, Germany and the UK all working from Maastricht. Together with this incredible team you will share the responsibility for all the technical aspects of Compass and service provisioning including the Database platform. Together you will face challenges such as:

• Serving customers on a worldwide scale;
• Quarterly updates of Compass;
• Connected vehicles services integration;
• Mobile applications integration thru APIs.

Tasks
You will support our new strategic initiatives and further improve the core disciplines of our delivery center. To be successful in the execution of these challenges, your job will cover tasks such as:

• Support technical architecture governance;
• Elaborating and documenting architectural guidelines and governance rules;
• Support the technical lead in the implementation of projects;
• Setup and configure IT infrastructure;
• Support on technical design for project scope in close cooperation with IT consultants, project leaders, reporting specialists, process owners and other Service Architects;
• Maintain overarching technical solutions align between the different functional areas;
• Analyze the impact of proposed upgrades of other systems on the Siebel environment;
• Coordinate upgrades of the Siebel environment;
• Support of identification of project dependencies;
• Support operations in the area of problem management;
• Service Operations;
• Support on day to day activities to ensure reliable service provisioning.

Requirements

Profile Must have’s

• Design, implement and execute Software Build & Release Process (including specification Siebel builds components - repository, Workflow, Views & Responsibilities, srf, business services, CTI, EAI etc.);
• Team leading/Coordination/Project management;
• Enterprise Architecture;
• .Net (C#);
• Interfaces and Web services (SOAP/REST/MQ);
• Relational databases (Oracle);
• Microsoft Windows Server W2012R2;
• Microsoft IIS.

Profile Nice to have’s

• Analytical, being able to think in solutions;
• Bachelor or Master Degree, with at least 5 years of experience working as Siebel Developer;
• Willingness to participate in on-call/on-duty shift;
• You are someone who sees challenges where other people see problems;
• You need to be a self-starter; willing to go for the extra mile.

We offer

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
• Result oriented bonuses;
• Competitive performance based salary growth;
• Holiday allowance: 8% of annual salary;
• 200 vacation hours (based on full time employment);
• Pension plan;
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
• Employee Car Program: discount on new or used Daimler brand cars.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

For more information about this vacancy please contact Rivka Bucx:  +31 6 39875824