Oorspronkelijke vacature omschrijving:

The organisation

Our home base is the Mercedes-Benz Customer Assistance Center Maastricht , which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.

1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.

The function

The Logistics Specialist Project Manager is part of Partner Network Management / Customer readiness and reports directly to the Manager or the project lead.

The Project Manager Specialist is responsible to autonomously lead work packages or projects within Aftersales Logistics.

The team takes responsibility for overall project management of global rollouts of Projects. Focus for this position is the rollout for After Sales logistics systems for wholesale and retail. The rollout manager acts as the single point of contact, leads and channels the communication between project and market.

Being part of as the GSP/O organization, the project manager will have to cooperate within an international project environment, align with a large variety of stakeholders within the Mercedes – Benz organization, the markets and involved third parties.

Task & Responsibilities

• Rollout defined global system template in the defined market
• Convince and sell the template
• Align within the project organization
• Manage changes in project scope, schedule and costs in a structured and consistent way
• Meet budget requirements and make adjustments to project constraints based on financial analysis
• Manage interdependencies with other projects & initiatives
• Ensure constructive and well-prepared escalation to management when needed
• Establish and manage relationships with all project stakeholders (internal & external)
• Create and maintain comprehensive project documentation & administration
• Track project performance using appropriate systems, tools and techniques

Requirements

• University degree/Academic level of working and thinking
• Experience in Supply Chain Management, Wholesale/Retail
• Experience in managing global projects
• Strong communication skills and high intercultural competence
• Well educated, preferably in the field of project management
• Profound knowledge of the Aftersales Logistics processes
• Effective in stakeholder management; able to interact with a large variety of stakeholders
• Able to get the best out of people; maximizing the contribution of involved project members
• Advanced time management and analytical skills
• Able to create innovative solutions to problems
• Solid organizational skills incl. attention to detail and multi-tasking skills
• Experienced & self-confident in presenting to different types of audiences
• Ability to act fully independent as well as strong team player
• Excellent written and verbal communication skills as well in the following languages English
• Experienced user of project management & time management software / tools
• Extensive knowledge of Microsoft Office
• Enjoys working in a dynamic, multicultural environment
• High willingness to travel

• University degree/Academic level of working and thinking
• Experience in Supply Chain Management, Wholesale/Retail
• Experience in managing global projects
• Strong communication skills and high intercultural competence
• Well educated, preferably in the field of project management
• Profound knowledge of the Aftersales Logistics processes
• Effective in stakeholder management; able to interact with a large variety of stakeholders
• Able to get the best out of people; maximizing the contribution of involved project members
• Advanced time management and analytical skills
• Able to create innovative solutions to problems
• Solid organizational skills incl. attention to detail and multi-tasking skills
• Experienced & self-confident in presenting to different types of audiences
• Ability to act fully independent as well as strong team player
• Excellent written and verbal communication skills as well in the following languages English
• Experienced user of project management & time management software / tools
• Extensive knowledge of Microsoft Office
• Enjoys working in a dynamic, multicultural environment
• High willingness to travel

We offer

You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary. It’s important to be somewhere you feel you can grow. We offer opportunities that enable you to develop.

Furthermore, a health insurance at discount rate, a company bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.

In addition, we offer a comprehensive relocation package.

The procedure

Please use the “apply” button to upload your CV and motivation letter (both in English).

Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.