Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for passenger cars, trucks and vans in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes aftersales call centers around the globe. As a consequence the local IT Provider for the MBCAC has transformed into a Global Service Provider for the core CRM and telephony applications of Daimler. Currently we are in the middle of a transition to enable this worldwide expansion to 54 countries and we still have 24 countries to go. Do you want to become a part of our international team and help us setup and operate the global Platform?

“Are you our new Senior IT System Engineer and will you be able to help us make this transition reality?”

The function

You will be a part of an international team with people from the Netherlands, UK, Poland, Belgium, and Romania. In cooperation with this incredible team you will share the responsibility for all IT Infrastructure related tasks. Together you will face challenges such as:

• Local 24/7 user support for the CAC (>1.000 end users);
• Supporting users in 54 countries around the globe and around the clock (>1.500 end users);
• Role is for Service Operations and will involve being primary point for Incident and Change Management within the Compute, Storage and Backup Team;
• Investigating and resolving 2nd and 3rd level incidents;
• Performing root cause analyses of incidents and problems;
• Monitoring solutions, raising incidents with other teams and 3rd party vendors, and working with the 2 Senior Admins to maintain the availability of the platforms we run.

Requirements

Profile must-haves

• 3 – 5 years of experience;
• Experience with working primarily Windows environments and virtualization technologies;
• Experience with Microsoft applications and server technologies (certifications are a plus);
• Experience with IT Service operations (ITIL or similar);
• Excellent verbal and written communication skills in English (second European language is a plus);
• You need to be:
  • Able to translate the customer issues into IT solutions;
  • Customer oriented;
  • A great team mate;
  • Stress resilient.

• Experience with replicating storage systems;
• Experience with Enterprise IT backup technologies;
• Analytical, being able to think in solutions;
• Vocational or Bachelor degree or relevant work experience;
• Willingness to participate in on-call/on-duty shift;
• You are someone who sees challenges where other people see problems;
• You need to be a self-starter who is willing to go for the extra mile.

We offer

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
• Result oriented bonuses;
• Competitive performance based salary growth;
• Holiday allowance: 8% of annual salary;
• 200 vacation hours (based on full time employment);
• Pension plan;
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
• Employee Car Program: discount on new or used Daimler brand cars.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

For more information about this vacancy please contact Rivka Bucx via +31 43 356 2085