Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and take on a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.

1200 employees from 42 different countries add diversity and enrich an organization dedicated to driving customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

The function

The Senior International Project Leader will work with internal and external stakeholders to define project deliverables, assess resourcing needs, plan, and manage the project execution, set deadlines, assign responsibilities, monitor, and summarize project progress to management for our largest and most complex projects.

This includes the following tasks and responsibilities:

• Manage large and complex projects in a professional, structured, and effective manner.
• Proactively engage with multicultural stakeholders, both in person and virtually, to gain clarity in situations of uncertainty.
• Work autonomously to develop and maintain momentum in the execution of assigned projects.
• Use experience and foresight to recognize potential risks and develop risk management measures.
• Be an active member within the Mercedes-Benz CAC Project Management team by proactively highlighting learned lessons and suggestions to improve internal processes.
• Act as an advisor to portfolio management on the selection and scheduling of programs, projects and Epics that bring the most value to our customers and organization.

Requirements

Who are you?

• You need to be adaptable
• Have solid organizational skills including a fastidious attention to detail
• Can work in a complex, dynamic environment with elevated levels of uncertainty
• Be able to influence without authority
• Be diplomatic across cultures but stand your ground when the project requires it
• Be able to communicate extremely well in English
• Have the drive to bring projects to successful conclusions
• Have a minimum of a bachelor's degree in a relevant field of study
• Have more than 5 years Project Management experience
• Have an advanced level of knowledge for predictive and adaptive project management methods
• Have multiple formal project management certifications. Such as Prince2 practitioner, PMP, Agile Scrum Master, Agile Product Owner, SAFe SM and/or POPM
• Have an advanced knowledge of Atlassian JIRA and Confluence
• Have a basic knowledge of contact center technical infrastructures

We offer

What do we offer?

You will join a multicultural, innovative, and informal international working environment with interesting conditions, both primary and secondary:

• The salary range for a full-time position (40 hours) is between €4100 and €5800 gross per month depending on experience
• 25 vacation days
• 8% holiday allowance
• Excellent pension plan (non-contributory)
• Health insurance at a discount rate

We work hybrid. This means that we combine working at the office and home.

The procedure

Does this role fit your expectations for a new challenge? Then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For data privacy reasons we can only accept applications via the mentioned application process.