Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center in Maastricht is an international multicultural organization and an integrated part of Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known brands like Mercedes-Benz, AMG, smart, and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of inquiries about passenger cars, and vans during our opening hours. For our customers, we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

The Senior International Project Leader will work with internal and external stakeholders to define project deliverables, assess resourcing needs, plan, and manage the project execution, set deadlines, assign responsibilities, monitor, and summarize project progress to management for our largest and most complex projects.

This includes the following tasks and responsibilities :

• Manage large and complex projects in a professional, structured, and effective manner.
• Proactively engage with multi-cultural stakeholders, both in person and virtually, to gain clarity in situations of uncertainty.
• Work autonomously to develop and maintain momentum in the execution of assigned projects.
• Use experience and foresight to recognize potential risks and develop risk management measures.
• Be an active member within the Mercedes-Benz CAC Project Management team by proactively highlighting learned lessons and suggestions to improve internal processes.
• Act as an advisor to portfolio management on the selection and scheduling of programs, projects and Epics that bring the most value to our customers and organization.

Requirements

Who are you?

• Be adaptable
• Have solid organizational skills including a fastidious attention to detail
• Be able to multitask
• Can work in a complex, dynamic environment with elevated levels of uncertainty
• Be able to influence without authority
• Be diplomatic across cultures but stand your ground when the project requires it
• Be able to communicate extremely well in English
• Have the drive to bring projects to successful conclusions
• Have a minimum of a bachelor's degree in a relevant field of study
• Have more than 5 years of Project Management experience
• Have an advanced level of knowledge for predictive and adaptive project management methods
• Have multiple formal project management certifications, such as Prince2 practitioner, PMP, Agile Scrum Master, Agile Product Owner, SAFe SM and/or POPM
• Have advanced knowledge of Atlassian JIRA and Confluence
• Have a basic knowledge of contact center technical infrastructures

We offer

What do we have to offer?

You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary. It’s important to be somewhere you feel you can grow. We offer opportunities that enable you to develop.

Furthermore, a health insurance at discount rate, a company bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.

In addition, we offer a comprehensive relocation package.

Location:

We are situated in Maastricht - a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent.

Due to its location, Maastricht is a melting pot of different nationalities creating a vibrant, multi-lingual community in which it is easy to feel at home.

The procedure

#BePartOfUs

Does this role fit your expectations for a new challenge, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to the vacancy until & including 23-10-2022.

For data privacy reasons, we can only accept applications via the above process.

For more information about this vacancy please contact Sandra Besseling via sandra.besseling_nies@mercedes-benz.com