The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
What is your role?
You increase the quality and quantity of qualified leads for the sales force, resulting in stronger pipelines and increased revenue, by performing the lead generation, customer initial conversation and online journey steering for Mercedes-Benz Austria.
You play a crucial role in creating, implementing and reinforcing best practices and procedures to make lead generation discipline and the Sales Services team successful.
Resolve customer inquiries, complaints, problems or requests in accordance with MB CAC and departmental policies, procedures and targets, in order to provide the customer with the best long term satisfaction possible in a timely, effective and accurate manner while performing specialist tasks.
How will you be successful?
By solving our customer’s inquiries, complaints, problems or requests and providing him/her with the best possible long-term satisfaction in a timely, effective and accurate manner. Meanwhile you will perform specialized tasks.
By handling and prequalifying Multi-Channel inbound inquiries via phone, chat and email (including central campaign leads) for Sales and Financial services on a national and international basis.
By creating and processing cases, enquiries and complaints, e.g. general product questions, consult of vehicle search and configuration, explaining platform functionalities, explaining finance and leasing processes, explaining online sales process.
What are the challenges?
You will not only be challenged by cases from the Austrian and Suisse market, but also international cases. By performing quality checks you are able to improve processes and participate in an area of blended services.
Furthermore, we highlight the fact that this Service is new to our company. You have the chance to co-create and improve processes, utilize your pioneering mindset and built something special with your team members. The expectation is that the business will grow in the (near) future and so might do your career!
Who are you?
Salary scale 6.
Working days: Monday - Saturday.
Does this role fit your expectations for a new challenge, then please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application. You can respond to the vacancy until August 13th, 2020.
For more information about this vacancy please contact: tanja.ortmanns@daimler.com