Oorspronkelijke vacature omschrijving:
The function
Resolve customer inquiries, complaints, problems or requests in accordance with MB CAC and departmental policies, procedures and targets, in order to provide the customer with the best long term satisfaction possible in a timely, effective and accurate manner while performing specialist tasks.
- Take national and international calls
- Create and process cases
- Handle faxes and e-mails
- Redesign activities
- Follow up on cases
- Handle 1st and 2ndlevel escalations
- Buddy and highlight bottlenecks
- Participate in international complaint handling or international case handling team
- Perform quality checks
- Participate in improvement processes
- Participation in area of blended services
Requirements
- Higher vocational education
- Experience with customer care
- In-depth knowledge of process and product
- Pro-active in seeking customer satisfaction
- Highly developed communication skills both verbal and written
- Very good computer skills
- High stress threshold, avoiding the temptation to react without thinking
- Ownership and independent thinking
- High sense of responsibility
- International team player
- Ability to take decisions/create solutions when faced with complex cases/situations
- Strong willingness to buddy others and highlight bottlenecks
- Application of accuracy and case completeness in all cases
- Strong focus on competencies, self-improvement, analytical thinking and self-reflection
We offer
Salary scale 6
The procedure
Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.
