Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after-sales customers for Mercedes-Benz, smart, AMG, Maybach in Europe. In 2015 the MBCAC has been granted the worldwide governance role for all Mercedes-Benz aftersales call centers around the globe. Within the Global Contact Center management department (GSP/OC3), the SIRIUS team focuses on the integration of digital technology into all areas of business.

In our offices in Maastricht, we think and act globally and are in a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide the best roadside assistance and customer services to our customers of well-known Daimler brands like Mercedes-Benz, AMG, Maybach, smart, Setra and Mercedes me & Mercedes PRO. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

Within the department “Global Contact Center Management”, the Senior Business Consultant is part of the team “Digitalization & Project Management”, which consists of the teams of “PMO & SIRIUS Program Office” as well as “Project Management”. “Digitalization and Project Management” belongs to the GSP/OC3 department, which has a global governance role for all Mercedes-Benz Customer Contact Centers. As part of this governance role GSP/OC3 is responsible for the implementation of new projects and initiatives in these contact centers worldwide.

Program SIRIUS is one of the biggest transformation programs of the Mercedes-Benz Customer Assistance Center that aims to replace the current CRM ecosystem with a new Salesforce-based ecosystem for CCCs globally. SIRIUS is a strategic initiative and contributes towards the new Mercedes-Benz strategy. It involves high stakeholder management, communication management, planning, and overseeing large-scale, strategic, and high-risk projects. Design, Delivery, Implementation, and Rollout of the new ecosystem is supported by Agile ways of working, Scaled Agile Framework (SAFe).

The Senior Business Consultant plays a key role within the SIRIUS Program Office. This role is responsible for maintaining the SIRIUS program resource tool, driving change and communication activities related to the program, and supporting and executing Program Office cadences for a wide range of stakeholders. Once Program SIRIUS is completed, the Senior Business Consultant will play a key role in setting up the next strategic program office.

What is your role and what are your tasks?

• Support the successful execution of the SIRIUS Program from a program office perspective
• Maintain and coordinate the SIRIUS resource management approach, identify resource risks and proactively engage with stakeholders to mitigate resource risks
• Support the change and communication approach within the SIRIUS Program
• Enable fact-based decision-making by creating transparency through KPI dashboards in Jira
• Execute analysis and manage updates on program status to higher management
• Prepare program templates to ensure acceptance and alignment of all stakeholders involved
• Prepare, facilitate, moderate and support SIRIUS cadences and workshops
• Onboard new colleagues into the SIRIUS program
• Drive the setup of the future program offices

Requirements

Who are you?

• Bachelor/Master degree with additional project management certificates
• At least five years of professional experience in a project, multi-project or program management position
• Thorough knowledge of predictive and adaptive project management methodologies
• Preferably with a Scaled Agile Framework certification
• Motivated to work in a multicultural environment within a luxury car manufacturer such as Mercedes-Benz
• Excellent knowledge of the MS office toolset and experience in Jira and Confluence
• Excellent English written and verbal communication skills
• Ability to present on an executive level
• Effective in stakeholder management; able to interact with a large variety of stakeholders
• Independent actor as well as a strong team player
• Advanced time management and analytical skills
• Strong meeting facilitation and negotiation skills
• Ability to balance the big picture with meeting the day-to-day needs of the organization
• Enjoys working in a dynamic multicultural environment
• Willingness to travel for work if required
• Result-oriented mindset and ability to work under pressure

We offer

What do we have to offer?

You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary. It’s important to be somewhere you feel you can grow. We offer opportunities that enable you to develop.

Furthermore, a health insurance at discount rate, a company bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.

In addition, we offer a comprehensive relocation package.

Location:

We are situated in Maastricht - a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent.

Due to its location, Maastricht is a melting pot of different nationalities creating a vibrant, multi-lingual community in which it is easy to feel at home.

The procedure

#BePartOfUs

Does this role fit your expectations for a new challenge, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to the vacancy until & including 11-12-2022.

For data privacy reasons, we can only accept applications via the above process.

For more information about this vacancy please contact Sandra Besseling via sandra.besseling_nies@mercedes-benz.com