Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after-sales customers for Mercedes-Benz, smart, AMG, Maybach in Europe. In 2015 the MBCAC has been granted the worldwide governance role for all Mercedes-Benz aftersales call centers around the globe. Within the Global Contact Center management department (GSP/OC3), the SIRIUS team focuses on the integration of digital technology into all areas of business.

In our offices in Maastricht, we think and act globally and are in a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide the best roadside assistance and customer services to our customers of well-known Daimler brands like Mercedes-Benz, AMG, Maybach, smart, Setra and Mercedes me & Mercedes PRO. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

The Product Management Intern works together with the Product Management team, and their stakeholders, to develop, enhance and manage our evolving customer service delivery eco-system.

What is your role and what are your tasks?

• Work with the team to identify opportunities to improve Agile ways of working
• Drive initiatives for tooling implementation and improvement within the department and the overall Product Management Area
• Collaborate with internal and external specialists to further refine the backlog of features within the product area

What can you expect from us?

• Onboarding & guidance on topics.
• Insights into implementing a new CRM system.
• Clear expectations of tasks & results.
• Regular and honest feedback on performance.
• Approachability and willingness to help in any situation.

Requirements

Who are you?

• Must be adaptable
• Have solid organizational skills including a fastidious attention to detail
• Be able to multitask
• Not be afraid to take the initiative and ask questions when needed
• Have a strong willingness to learn
• Be able to communicate extremely well in English both virtually and in person
• Have an interest in IT (Information Technology) and/or Business Product Development, ideally in support and CRM (Customer Relationship Management) systems
• Have a basic understanding of Agile methodologies
• Be proficient in the standard MS Office applications (Word, Excel, PowerPoint)
• A basic knowledge of Atlassian Trello/Jira and Confluence would be an advantage

We offer

This Internship is a full-time position requiring 40 working hours per week.

We offer you an internship in a multicultural, dynamic and informal international working environment:

• 5-6 months full-time internship, 40 hours per week, Monday to Friday.
• Internship compensation, € 800,- gross based on 40 hours per week.
• The internship needs to be a part of your study program, graduates are not allowed to apply.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For data privacy reasons we cannot accept applications by mail, please follow the above process.

For questions, please contact Sandra Besseling by mail: sandra.besseling_nies@mercedes-benz.com