Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me.

24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are a very important connection to the Mercedes-Benz brand.

The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management, are also located in our offices in Maastricht.

Furthermore, our task is to create a global Customer Contact Center network. Therefore we have established the department “Global Contact Center Management”. Having the global Governance mandate, we manage the worldwide implementation, standardization, innovation and performance of Customer Contact Center services within Daimler AG.

That’s why we live the brand’s most important promise: “The best or nothing”.

The function

Cooperation is crucial when it comes to finding the best solutions and answers to our customers. You will be responsible to providing and support within the Aftersales Logistics Business our Global Partner around the world in terms of Launch Management within the Team - Partner Network Management & Life Cycle Service.

Main responsibilities:

• Steer, monitor and ensure the parts availability for logistics of field measurements in terms of campaign management within the global Aftersales Markets in a timely manner;
• Responsibility for launches of new product lines within the Aftersales Logistic Parts Business;
• Monitoring and controlling the flow of bottleneck parts in collaboration with suppliers and customer management as well as various life-cycle assortments within the whole team;
• Initiate and execute escalations parts prioritization towards the appropriate suppliers regarding bottleneck prevention, assisting operations and planning committees;Taking on responsibility of a key account function for multiple suppliers;
• Execution of supply chain management in consideration of a standardized delivery process for a limited parts range in bottleneck cases;
• Coordination of delivery types and schedules with suppliers and partners in complex supplier situations;
• Communicating and functioning as an intermediary between Suppliers, Purchasing Departments, Head Quarter, Market Performance Center’s, logistic network, process partners other departments and the team;
• Participating in the set up and resolution of procedural issues with Suppliers, Head Quarter, Market Performance Center’s, Process Partners, logistic network and other departments, to enhance business performance;
• Continuously participating in improvement processes in order to contribute to effectiveness and efficiency within the Supplier Management;
• Work in  joined project teams  in terms of Supplier Management within Daimler AG;
• Cooperate with all the Process Partners and the appropriate contacts within the Daimler AG in terms of Critical Parts related issues;
• Continuously monitor assigned/open cases in the worklist to ensure timely investigation and response;
• Assist the Operations Manager in team development and people management topics.

Requirements

• Fluent level in English, and preferably an additional Customer Assistance Center language, written and spoken;
• Experience in project management;
• Solid working experience with - a minimun of 3 years - in Supply Chain Processes;
• Entrepreneurial approach;
• Strongly oriented to Customer’s Satisfaction;
• Excellent tracking skills and analytical attitude towards work;
• IT knowledge (Advanced knowledge & MS Windows/Office);
• Ability to set and share clear directions and vision to the team members;
• Ownership and independent thinking;
• Ability to manage complexity and communicate on different levels;
• Ability to manage high pressure and stress;
• Strategic thinking;
• Creativity when handling problems independently;
• Willing to worldwide travel.

We offer

Compensation
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

Benefits:

• A “tailor made” individual development plan;
• Employee Car Program: discount on new or used Daimler brand cars;
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
• Collective health insurance at discounted rates;
• Pension plan;
• 200 vacation hours (based on full time employment);
• Holiday allowance: 8% of annual salary;
• Competitive performance based salary growth;
• Result oriented bonuses;
• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

Employment conditions
This position is linked to salary group 8. The salary liked to this position is € 3.410, = * . Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time.

*Please take into account that The Netherlands has a divergent tax system than other EU countries.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.

For more information about this vacancy please contact Recruiter, Sarah Beckers, on +31 43 356 2710 .