Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and take on a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.

Our goal is to provide excellent assistance to our customers and dealers of well-known Mercedes-Benz brands like Mercedes-Benz, AMG, smart, EQ and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance.

Additionally, we take care of all kinds of inquiries about passenger cars and vans during our opening hours. For our customers, we are maybe the most important connection to the Mercedes-Benz brand.

1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

For over 20 years, Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.

THE FACILITY DEPARTMENT

In this role as Manager Facilities, you manage the team on maintaining and optimizing a safe and healthy work environment for all MBCAC employees, according to Mercedes-Benz standards.

In this role, you report directly to the General Manager OC2 and lead a facility team of 10+ employees. The responsible areas are travel booking, catering, cleaning, security services, company and pool car park, event management, maintenance of the building, carpark and landscaping.

The function

You want to develop your team; this means leadership in the team is essential. You are connected to your team, people oriented and at the same time you can create a clear direction

as Manager Facilities to run the operation and you are able to manage changes. You are also in close contact with our outsource partners. Strong communication skills are, besides in your role as a leader, key in these collaborations.

We are looking for a driven and hands-on manager, who knows what happens in the team and has a strategical view on the facility topics. A driven leader who celebrates success together.

YOUR TASKS & RESPONSIBILITIES

• You are responsible for maintaining and optimizing our 18.000 m2 office building for 1400 employees, our customer service area and the back offices· You are responsible for our outsource partners in order to create a safe and healthy work environment, e.g. catering, cleaning, security services
• You manage, lead and develop the facility team of 10+
• You organize and structure the tasks & responsibilities of the department
• Head BHV (Emergency Response Officer) in compliance with Dutch Law
• You proactively act to improve environmental conditions and energy consumptions
• Strategic approach in sustainable ambitions

Requirements

WHO ARE YOU?

• Academic level of working and thinking (graduate or proven by working experience)
• Minimal 5 years of working experience as a Facility Manager on a comparable level
• Strategic mindset with a sustainable vision
• Ability to overview situations and solve issues
• Goal orientated, able to make decisions
• A proactive way of working
• Can-do mentality
• Project Management skills
• Structured way of working
• Ability to coach and challenge people and support improvements
• Fluent in English and Dutch
• Excellent communication and negotiation skills
• Experience in the contact center industry is a plus
• Certified Head BHV (Emergency Response Officer) or willingness to become certified Head BHV

We offer

WHAT CAN WE OFFER?

You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary.

Furthermore, a health insurance at discount rate, a company bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.

The procedure

BePartOfUs

Does this role at Mercedes-Benz CAC fits your expectations for a new challenge? Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to the vacancy until March 20th, 2022.

For data privacy reasons we can only accept applications via the mentioned application process.

For more information about this vacancy please contact Manon Gosler-Bongaerts:

manon.gosler-bongaerts@daimler.com