Oorspronkelijke vacature omschrijving:

The organisation

Our home base is the Mercedes-Benz Customer Assistance Center (CAC) Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.

Employees from 42 different countries add diversity and enrich an organization dedicated to driving customer satisfaction and high performance and act as brand representatives ensuring that customers and business partners receive support in their own language at a consistently high level.

For 25 years, theMercedes-Benz Customer Assistance Center aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues who contribute to the success of our company.

The function

The Junior Logistics Specialist Project Manager is part of Partner Network Management / Customer readiness and reports directly to the Manager or the project lead.

The Project Manager is responsible for supporting work packages or projects within Aftersales Logistics (GSP/OD).

The job includes responsibility for overall project management within After Sales logistics. The project team is located within the overall initiative Future System Landscape 2.0. (FSL2.0) with GSP/OD. The focus is the design and rollout of After Sales logistics systems for wholesale and retail.

Being part of the GSP/OD organization, the testing manager will have to cooperate within an international project environment and align with a large variety of stakeholders within the Mercedes–Benz organization, the markets, and involved third parties.

Task & Responsibilities

• Coordinate the Project Management Office
• Support and/or steer work packages within the project
• Align within the project organization
• Manage changes in project scope, schedule and costs in a structured and consistent way
• Manage interdependencies with other projects & initiatives
• Ensure constructive and well-prepared escalation to management when needed
• Establish and manage relationships with all project stakeholders (internal & external)
• Create and maintain comprehensive project documentation & administration
• Track project performance using appropriate system tools and techniques

Requirements

• Project Management Experience
• Good Communication skills and high intercultural competence
• Profound knowledge of the Aftersales Logistics systems and processes
• Proficiency in German is no hard requirement but can be a plus
• Ability to interact with a large variety of stakeholders
• Advanced time management and analytical skills
• Able to create innovative solutions to problems
• Solid organizational skills incl. attention to detail and multi-tasking skills
• Excellent written and verbal communication skills in English; German is a plus
• Experienced user of project management & time management software/tools
• Extensive knowledge of Microsoft Office
• High Flexibility
• Enjoys working in a dynamic, multicultural environment
• Willingness to learn and grow in a project management environment
• Willingness to travel

We offer

We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:

• Holiday allowance: 8% of annual salary
• Competitive performance-based salary growth
• Company result-oriented bonuses
• Transportation plan
• Collective health insurance at discounted rates
• Non-contributory pension plan
• Lucrative relocation package, if applicable

The procedure

Please use the “apply” button to upload your CV, Letter of Motivation, and any other documentation that adds value to your application.

We can only accept applications via the mentioned application process for data privacy reasons.