The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
Within the supply chain, we want to implement a cross-functional team for “parts solution management”.
The main tasks will be to identify, analyze & resolve structural issues that cause or could cause disruptions in the supply chain that lead to limited parts availability.
To achieve that the team will consist of three colleagues that work very closely together for a trial period of one year. These are:
The cross-functional team consisting of the Parts Solution Coordinator, the Data Analyst and the Supplier Management expert will take an “agile” project approach with several improvement cycles.
The Data Analyst will provide data input about re-occurring bottleneck situations and provides in-depth analysis about possible root-causes.
The Parts Solution Coordinator interprets the analysis and identifies weak spots or gaps in the underlying processes.
He/She will involve the relevant stakeholders, mostly the Supplier Management Expert to draw up a new process / adjustments to the existing processes, which can then be presented to management for decision making.
Once the decision has been taken, the Parts Solution Coordinator and the Supplier Management Expert will coordinate the implementation of the new/adjusted process.
Task & Responsibilities:
Job requirements:
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
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