Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

The Logistic Specialist acts within a Logistic or Technical department on high level specialist tasks and reports directly to the Technical Operations Manager. Main responsibility is Coordination of Initial Stock and Service availability for launches of new models and/or Facelifts for all the Markets Worldwide, including Forecast. All this with a lot of focus on best Quality of Service and Customer Experience.

Task & Responsibilities:

• Safeguard (own) Knowledge of Processes, Tools and Systems MBCAC/GLC to the most current level within supported services
• Actively create and ensure up-to-date documentation on Knowledge and Processes
• Efficient and Effective Planning of own Activities in order to safeguard SLA’s and Deadlines
• Analyze, Monitor availability of the Goods Basket Parts on a regular base and report Quality Standards and KPI’s to Management Level
• Deliver High Performance on Quality, KPI’s and Customer Experience in a Key Account function for multiple Markets
• Solve and Handle normal inquiries and Customer escalations in collaboration with the GLC Team in a Customer Centric way
• When required lead and plan telco’s / follow-up meetings
• Ensure timely and regular communication of the Goods Baskets to the internal-/external Business Partners Worldwide conform Professional Communication Standards
• Support in Projects and able to lead work packages (track/communicate status and act on deadlines)
• Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
• Pro-actively identify and signal quality improvements and efficiency gained within supported services
• Provide correct and accurate information

Regarding the forecast of spare part demands:

• Assistance in calculating long term forecasts
• Assistance in calculating spare part demands on name level (e.g. brake discs) for the series lifecycle and after-series supply
• Assistance in calculating forecasts on part number level for metal sheet parts and sourcing decisions
• Determining / analyzing vehicle quantities and built ratios, including parameters such as exclusivity, new technologies or failure rates
• Update long term forecasts in case of changing parameters such as modifications in vehicle numbers
• Assistance in developing and improving forecast methods and processes
• Technical knowledge within Launch Processes are a plus

Requirements

• Fluent level in English, German and preferably an additional CAC language, written and spoken
• Highly professional and consistent communication skills
• Ability to manage complexity under high pressure and stress
• Strategic, progressive and out of the box thinking, think in solutions not problems
• Demonstrate Independent working, taking Responsibility and accountability in daily work
• Demonstrate active attitude in own development in Knowledge and Skills
• Strongly oriented to Customer’s Satisfaction and Quality of Service
• Excellent tracking and Analytical skills, process-oriented and strategic thinking (Excell)
• Technical background in Automotive Industry
• Flexibility is needed
• Willingness to travel

We offer

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

Benefits:

• A “tailor made” individual development plan
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
• Collective health insurance at discounted rates
• Pension plan
• 200 vacation hours (based on full time employment)
• Holiday allowance: 8% of annual salary
• Competitive performance based salary growth
• Result oriented bonuses
• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

The procedure

Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.

For more information about this vacancy please contac +31 43 356 2708.