Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance.

Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

Partner Network Management & Lifecycle Services fulfills a key account function for the DAIMLER product aftersales “spare parts” business worldwide.

Certificate Management

This team ensures overall legal compliance and availability for all “CCC-Mandatory” spare parts for the Chinese market.

The function

The Logistic Certificate Specialist acts within a Logistic or Technical department on high level specialist tasks and reports directly to the Logistic Operations Manager. The main responsibilities are to ensure best Quality of Service and Customer Experience. Specific for Certificate Management we Ensure legal compliance within Parts Availability in the Aftersales Logistics Business to our Global Partners around the world.

Task & Responsibilities:

• Safeguard (own) Knowledge of Processes, Tools and Systems MBCAC/GLC to the most current level within supported services.
• Support process changes ( including changes in regulatory requirements)
• Actively create and ensure up-to-date documentation on Knowledge and Processes.
• Efficient and Effective Planning of own Activities in order to safeguard SLA’s and Deadlines.
• Analyze, Monitor and report Quality Standards and KPI’s to Management Level
• Deliver High Performance on Quality to ensure Customer Experience
• Ensure all Certificates / documents are available and valid in Certus.
• Track the approval process of certification / uploading correct and valid documents.
• Solve and Handle escalations and involve other Partners in the supply chain and/or Management in a Customer Centric way.
• When required lead and plan telco’s / follow-up meetings
• Support in strategic Business improvement projects and be able to lead work packages (track/communicate status and act on deadlines).
• Be able to lead the implementation of new business and/or Tasks in the Team to ensure quality performance in the Team
• Track and manage overall certificate costs and initiate a request for quotation (RFQ) for certification / recertification with internal purchasing department when required.
• Ensure Professional Standard of communication to internal-/external Business Partners Worldwide
• Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
• Pro-actively identify and signal quality improvements and efficiency gained within supported services
• Provide correct and accurate information

Requirements

• Fluent level in English and German both written and spoken
• Highly professional and consistent communication skills
• Ability to manage complexity under high pressure and stress
• Strategic, progressive and out of the box thinking, think in solutions not problems
• Demonstrate Independent working, taking Responsibility and accountability in daily work
• Demonstrate active attitude in own development in Knowledge and Skills
• Strongly oriented to Customer’s Satisfaction and Quality of Service
• Advanced level with MS Office applications (Most important Excel/Access)
• Flexibility is needed

• Fluent level in English and German both written and spoken
• Highly professional and consistent communication skills
• Ability to manage complexity under high pressure and stress
• Strategic, progressive and out of the box thinking, think in solutions not problems
• Demonstrate Independent working, taking Responsibility and accountability in daily work
• Demonstrate active attitude in own development in Knowledge and Skills
• Strongly oriented to Customer’s Satisfaction and Quality of Service
• Advanced level with MS Office applications (Most important Excel/Access)
• Flexibility is needed

We offer

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

Benefits:

• A “tailor made” individual development plan
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
• Collective health insurance at discounted rates
• Pension plan
• 200 vacation hours (based on full time employment)
• Holiday allowance: 8% of annual salary
• Competitive performance based salary growth
• Result oriented bonuses
• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

Working Conditions

Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.