Oorspronkelijke vacature omschrijving:

The organisation

We are the Mercedes-Benz Customer Assistance Centre Maastricht. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

The function

In order to support our customers in the best way possible our project management team is working on various strategic projects in the field of customer support and vehicle connectivity. This dynamic team employs diverse project management strategies to ensure the successful execution of these initiatives.

We are currently seeking a dedicated individual to join us as a Project Management Intern, playing a pivotal role in facilitating the team's day-to-day operations. Responsibilities include maintaining and support in monitoring project related documentations, participating in team and stakeholder meetings, administration of our shared collaboration spaces (SharePoint, Jira and Confluence). What you will gain in return is experience in working in strategic projects of Mercedes-Benz, a variety of stakeholder engagement from Mercedes-Benz and our partners, application of learned business concepts in practical everyday activities.

Tasks and Responsibilities:

• Maintaining and support in monitoring project related documentations (e.g.: project plan, project status report, project charter).
• Participating in team and stakeholder meetings.
• Documenting and following up on important project related actions and decisions from meetings.
• Documentation of our current processes and procedures.
• Suggesting improvements for our current processes and procedures (standard operating procedures).
• Supporting our project management team where needed.

What will you gain?

• Experience in working in strategic projects of Mercedes-Benz.
• Application of learnt concepts in practical day-to-day activities.
• Communication & stakeholder engagement. Working with a variety of stakeholders, skill groups and personalities from Mercedes-Benz and our supplier.

Requirements

What do you bring?

• Studying for a bachelor or master’s degree
• Being able to structure topics.
• Good communication skills in English (verbal & written).
• Being able to connect dots to the big picture.
• Basic understanding of project management methodologies (waterfall, SAFe).
• Efficient in MS Office (Excel, PPT), MS SharePoint, Jira/Confluence (would be an advantage).
• Learning mindset & attitude.
• Quick learner & self-starter.
• Good at asking questions (right questions & fearless in doing so).
• Confident to speak up and follow up tasks with colleagues.
• Proactive in looking for work and how to approach it.
• Available 32-40 hours a week for a period of 6-9 months (depending on the assignment and university requirements)

We offer

We offer you an internship in a multicultural, dynamic, and informal international working environment. We offer a compensation of € 800,- gross, based on 40 hours per week.

The internship needs to be a part of your study program, graduates are not allowed to apply.

We will review all applicants and select a few candidates to join us for a speed date session at our office on the 15th of May. Make sure to free you calendar in the afternoon.