Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to care and provide excellent assistance to our customers and dealers of well-known Mercedes-Benz Group AG brands like Mercedes-Benz, AMG, Maybach and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars and vans during our opening hours. For our customers we are the most important connection to the Mercedes-Benz brand.

The function

For our Product & Process Management team, we are looking for an intern.

What is your role and what are your tasks?

• Work with the team to identify opportunities to improve Agile ways of working
• Drive initiatives for tooling implementation and improvement within the department and the overall Product Management Area
• Administrative support of the Team;
• Contribute to ongoing Projects with the Team;
• Help to develop product strategies and roadmaps;
• Plan and help execute tasks that align with the product roadmap;

What can you expect from us?

• Onboarding & guidance on topics.
• Actively working in a newly established CRM system.
• Clear expectations of tasks & results.
• Regular and honest feedback on performance.
• Approachability and willingness to help in any situation.

Requirements

Who are you?

• A Bachelor's or Master's student living in the region of Maastricht;
• Have solid organizational skills including a fastidious attention to detail
• Be able to multitask
• Not be afraid to take the initiative and ask questions when needed
• Have a strong willingness to learn
• Be able to communicate extremely well in English both virtually and in person
• Be proficient in the standard MS Office applications (Word, Excel, PowerPoint)
• A basic knowledge of Atlassian Trello/Jira and Confluence would be an advantage

We offer

This Internship is a full-time position requiring 40 working hours per week.

We offer you an internship in a multicultural, dynamic, and informal international working environment:

• 5-6 months full-time internship, 40 hours per week, Monday to Friday.
• Internship compensation, € 800,- gross per month based on 40 hours per week.
• The internship needs to be a part of your study program, graduates are not allowed to apply.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For data privacy reasons we cannot accept applications by mail, please follow the above process.

For questions, please contact Sandra Besseling by mail: sandra.besseling_nies@mercedes-benz.com