Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler. In our offices in Maastricht, The Netherlands, we think and act globally and govern Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers of well-known Daimler brands like: Mercedes-Benz, AMG, smart and Mercedes me.

Within our Customer Services departments, we take care of all kinds of enquiries therefore; we might be the most important connection to the Daimler brands for our customers. As part of the “Global Contact Center Management” department (GSP/OC3), you will be a part of our Business Standards & Training team. Within the Knowledge Management department, you will find that we are busy maintaining, extending and further developing our Knowledge Management system & organization.

While covering all of our customer service domains (S24h, Customer Services and Connected Mobility Services) we assure that we provide knowledge to our Mercedes-Benz Customer Contact Centers users worldwide & directly to our customers!
In order to serve our customers in the best way possible, the Knowledge Management team is the point of contact to steer the right content & processes and ensure that content is available, findable, usable, consistent and reliable. Due to extension in activities, we currently offer a position as Project Knowledge Management Specialist.

The function

As a (temporary) member of the Knowledge Management team, we require your support within our line business & projects like Globalization and Customer Self-Service. Within this function, you report to the Manager Knowledge Management.

What will you do?
•  Create a understanding of the Knowledge Managements Vision, Mission & Strategy
•  Create an in depth overview of the Knowledge Management Organization & processes
•  Support in creation and improvement of Knowledge Management processes
•  Set-up a quality process for managing content for all departments on a global level
•  Support in the setup for line business & product ownership for customer self-service
In depth involvement into task or a more general involvement & distribution can be aligned

when defining the scope of the internship according to learning targets & personal interests.

Requirements

Who are you?
• A student on a bachelor or university level
• Excellent English verbal and written communication skills. (C1 or C2 level) • Strong stakeholder management skills & experience • Structured and accurate way of working • Able to distinguish between the core message and additional information • Customer-centric attitude and way of working • Communication skills & change management • Strong analytical insights • Project experience is a plus • Communication skills & change management experience is a plus

We offer

What do we offer?

We offer you an internship in a multicultural, dynamic and informal international working environment:
• 5-6 months internship, 24- 40 hours per week, Monday to Friday
• Internship compensation, € 800,- gross based on 40 hours per week
• Transportation plan: free public transport or contribution to fuel costs
• Your internship needs to be an official part of your study program. For legal reasons we cannot accept graduated candidates.
• Starting date will be preferably in January-February 2021.

The procedure

How can you apply?

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can apply until January 5th, 2021.

For more information about this vacancy please contact Manon Gosler-Bongaerts by email :

manon.gosler-bongaerts@daimler.com