Oorspronkelijke vacature omschrijving:

The organisation

Our home base is the Mercedes-Benz Customer Assistance Center Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.

1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.

The function

Tasks and responsibilities

• Full Stack Development: Design and develop a robust web server reporting platform using a Python framework.
• Jira Integration: Implement seamless connectivity with our Jira system to pull and push data.
• Work with our SAFe Release Train Engineer to establish the basic object model; understand the requirements using a working prototype that is already available in Excel.
• Implement the model in Python
• Establish the client side solution and connect to the back end, as a basis for the advanced reporting that relies on custom graphics.
• Visual Reporting: Create highly visual and interactive dashboards and reports to track the progress of our Agile Release Train (ART).
• Metrics and Projections: Develop tools to visualize team metrics, ART progress, projections, and identify impediments and risks.
• Agile Release Train Dashboard: Build an intuitive dashboard that provides comprehensive insights into our agile release trains, enabling better decision-making and project tracking.

You will gain hands-on experience in the following areas:

• Python Programming: Deepen their understanding of Python and its application in web development.
• Web Frameworks: Gain practical experience with Python web frameworks (such as Django or Flask).
• Agile Methodologies (SAFe): Learn about SAFe scaled agile framework and their implementation in a real-world setting, from SAFe experts.
• Data Visualization: Develop skills in creating compelling data visualizations that drive business decisions.
• Development Tools: Understand the integration of Development tools like Jira into custom applications.

Requirements

What do you bring?

• You are studying for a bachelor or master’s degree in Information Technology or similar
• Good communication skills
• (basic) knowledge of Python and webserver development (HTML, Css, JavaScript)
• Proficient in English, which is our corporate language
• Analytical and design thinking
• You have a natural curiosity
• You are pro-active and self-motivated
• Available 32-40 hours a week for a period of 3-9 months (depending on the assignment and university requirements)

We offer

This Internship is a full-time position requiring 40 working hours per week, starting preferably in September 2024.

We offer you an internship in a multicultural, dynamic, and informal international working environment. We offer a compensation of € 800,- gross, based on 40 hours per week.

The internship needs to be a part of your study program, graduates are not allowed to apply.