Oorspronkelijke vacature omschrijving:

The organisation

Our home base is the Mercedes-Benz Customer Assistance Center Maastricht , which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.

1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.

The function

Within the department “Critical Parts Management” the “Process & Quality” Intern will be part of the interdisciplinary non-operational team. The main focus of the role to support the team in process documentation, process adjustment and supporting different quality topics.

Tasks:

• Process documentation
• Supporting the team in improving the processes
• Proactively identify process gaps and initiate appropriate counter measures
• Improve and develop the onboarding process
• Support in performing the quality checks
• Support in improvement and adjustment of the existing quality management setup
• Evaluate the success of quality management
• Research and improvement of the quality tool
• Cover organizational topics e.g. organizing and leading meetings, prepare meetings and workshops and send out communications

Requirements

• You are fluent in English and German
• You think critically and work solution oriented
• You have solid communication skills, both verbal and in writing
• You think outside the box and develop creative solutions
• You have the ability to view the big picture
• You are a team player
• You have an analytical thinking
• Strong organizational and time management skills
• You are able to handle diverse topics at the same time
• Theoretical knowledge in supply chain management is a plus
• Skilled in Microsoft Office (PowerPoint, Excel, Word, OneNote)
• You are in your third year of Bachelor’s degree or doing your Masters degree, studying International Business, Economics, Econometrics or Operations Research. Compared studies with a similar focus are also accepted.
• A specialization in Supply Chain or Logistics is a plus

We offer

You will join a multicultural, innovative and informal international working environment with interesting conditions, such as a collective health insurance at discounted rates and a transportation plan.

The procedure

Please use the “apply” button to upload your CV and motivation letter (both in English).

Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.