Oorspronkelijke vacature omschrijving:

The organisation

Our home base is the Mercedes-Benz Customer Assistance Center (CAC) Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.

1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.

The function

The International Project Leader will work with internal and external stakeholders to define project deliverables, assess resourcing needs, plan and manage the project execution, set deadlines, assign responsibilities, monitor and summarize project progress to management.

Tasks & responsibilities

• Manage small to intermediately complex projects in a professional, structured and effective manner.
• Proactively engage with multi-cultural stakeholders, both in person and virtually, to gain clarity in situations of uncertainty.
• Work autonomously to develop and maintain momentum in the execution of assigned projects.
• Use experience and foresight to recognize potential risks and develop possible risk management measures.
• Be an active member within the Mercedes-Benz CAC Project Management team by proactively highlighting learned lessons and suggestions to improve internal processes.

Requirements

Who are you?

• Be adaptable
• Have solid organizational skills including a fastidious attention to detail
• Be able to multi-task
• Have the ability to work in a complex, dynamic environment with high levels of uncertainty
• Be able to influence without authority
• Be diplomatic across cultures but stand your ground when the project requires it
• Be able to communicate extremely well in English
• Have the drive to bring projects to successful conclusions
• Have a minimum of a Bachelor’s degree in a relevant field of study
• Have 2 to 5 years’ work experience
• Have a intermediate level of knowledge for predictive and adaptive project management methods
• Have some kind of formal project management certification. Such as Prince2, PMI Micro credential, SAFe Agilist
• Have a basic working knowledge of Atlassian JIRA and Confluence
• Have a basic knowledge of contact center technical infrastructures

We offer

What do we have to offer you?

You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary. It’s important to be somewhere you feel you can grow. We offer opportunities that enable you to develop.

Furthermore, a health insurance at discount rate, a company bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.

In addition, we offer a comprehensive relocation package.

Location?

We are situated in Maastricht - a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for traveling to other areas of the continent.

Due to its location, Maastricht is a melting pot of different nationalities creating a vibrant, multi-lingual community in which it is easy to feel at home.

The procedure

Does this role fit your expectations for a new challenge, please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to the vacancy until June 17, 2022.

For data privacy reasons we can only accept applications via the mentioned application process.

For more information about this vacancy please contact Manon Gosler-Bongaerts:

manon.gosler-bongaerts@mercedes-benz.com