Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for passenger cars, trucks and vans in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes aftersales call centers around the globe. As a consequence the local IT Provider for the MBCAC has transformed into a Global Service Provider for the core CRM and telephony applications of Daimler.

The function

In order to serve our customers in the best way possible, our Demand Management & Governance team in the Customer Assistance Center in Maastricht is looking for support. The aim of the Demand Management & Governance team is to guide our business partners & customers by defining and coordinating the best possible evolution of our global ICT platform while safeguarding their stability. As part of the Demand Management & Governance Team, you will be part of an international team with people from all over the world. During the internship you will support the IT Performance Manager an different tasks in the process.

What do we need from you?

• You are passionate about Performance Management
• You are interested in driving improvements focusing on the customer.
• You can see yourself studying, analyzing and identifying new solutions & functionalities that can help to improve performance and you see challenges where other people see problems;
• You have strong written and verbal communication, you can work effectively in a team and you can see yourself working with multiple different people and tasks;
• You have strong conceptual thinking skills and you have an eye for detail as well as for the bigger picture;
• You are able to organize yourself, manage your time and tasks and you work thoroughly while bringing in your own ideas;
• You are responsible for helping to identify and support making business requirements transparent and understandable and for writing and transforming these requirements into scenarios/use cases.
• You have a controlling and monitoring responsibility within IT with respect to the funding different project and demands.
• You are the contact person from IT to finance, HR and Facility department regarding external resources.
• You are responsible for different types of communication in IT.
• You work closely with finance on external resources management from purchasing to invoice handling.

Requirements

• Ideally study direction is International business (Bachelor);
• Fluent English, verbal and written;
• Affinity with IT;
• Analytical Skills;
• Extensive knowledge of Microsoft Office;

We offer

We offer you an internship in a multicultural, young and informal international working environment:

• 5-6 months full-time internship, 40 hours per week, Monday to Friday
• Internship compensation, € 800,- gross based on 40 hours per week
• Transportation plan: free public transport or contribution to fuel costs

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can apply until March 26, 2020.

For more information about this vacancy please contact Manon Gosler-Bongaerts, Corporate Recruitment by email : manon.gosler-bongaerts@daimler.com