Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for Mercedes-Benz, smart, AMG, Maybach, vans, bus and trucks in Europe. In 2015, the MBCAC has been granted the world wide governance role for all Mercedes-Benz aftersales call centers around the globe. Within the Global Contact Center management department (GSP/OC3) the New Business, Knowledge & Product Management department is responsible for implementing new businesses and maintaining them within the product management team. A complete knowledge support organization is currently in developed within the latest extension of the department.

In our offices in Maastricht we think and act globally and are in a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide the best roadside assistance and customer services to our customers of well-known Daimler brands like Mercedes-Benz, AMG, Maybach, smart, Setra and Mercedes me & Mercedes PRO. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

In order to serve our customers in the best way possible, our New Business team within the New Business, Knowledge & Product Management department team is looking for support.

The New Business team runs several projects in parallel that aim on connectivity, dedication or customer journey related service implementations or improvement projects. Within the different project phases we need to assure that we keep our business partners & (internal) customers informed and updated. Your role will be to support and assist within these projects. Strategic insights are also required to pave our road forward by evaluating new business requests and consider other Automotive Trends and Daimler internal influencing factors.  

You will be part of an international team where interaction with other departments within the Global Contact Center Management organization will provide you insights in other part of the business.

Requirements

What do we need from you?

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  • You are passionate about project management
  • You are interested in automotive (Trends) and digitalization transformations.
  • A mindset that takes care of our customer and that improves the 360 degrees customer contact experience within our services.
  • You can see yourself identifying, analyzing and execute the tasks that lead to a successful project implementation within our customer services and you see solutions where other people see problems
  • You have strong conceptual thinking skills and you have an eye for detail as well as for the bigger picture
  
  

Job Requirements

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  • Bachelor or Master internship
  • Excellent in English written and verbal communication. German is a plus
  • Basic project management skills
  • Positive, conceptual and strategic thinking
  • Teamplayer but also able to work individually
  • Willingness to be pro-active and flexible
  • Hands mentality on in daily tasks
  • Extensive knowledge of Microsoft Office
  
  

We offer

An internship at Mercedes-Benz will be paid according to the internship regulations within Daimler. The preferable duration for the internship will be between 4-6 months, 40 hours a week, starting as soon as possible (preferably September).

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.