Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after-sales customers for Mercedes-Benz, smart, AMG, Maybach in Europe. In 2015 the MBCAC has been granted the worldwide governance role for all Mercedes-Benz aftersales call centers around the globe. Within the Global Contact Center management department (GSP/OC3), the SIRIUS team focuses on the integration of digital technology into all areas of business.

In our offices in Maastricht, we think and act globally and are in a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide the best roadside assistance and customer services to our customers of well-known Daimler brands like Mercedes-Benz, AMG, Maybach, smart, Setra and Mercedes me & Mercedes PRO. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

In order to support our customers in the best way possible our team is setting up a new Learner Management System. The team works closely with Global Training as the owners of the application, who will support us to roll this out globally for all CCCs. Your role will be to support the training team with administration and general project support during implementation. Examples of tasks are adding users to the application, uploading e-learnings and generating Course titles and course codes. Supporting the training planners with reporting. Supporting Training manager with Project status updates and presentations.What you will gain in return is the experience in working in a strategic program of Mercedes-Benz, a variety of stakeholder engagements from Mercedes-Benz and our partners, the application of learned business concepts in practical everyday activities and experience working on a global stage.

What is your role and what are your tasks?

• Project Administrative support
• Prepare presentations for various levels of management and stakeholders in the organization
• Update Kanbo with project and task level status for the global project
• Update Jira with project and task-level status
• Support Training planners in the project rollout and communications

Requirements

Who are you?

• Being able to structure topics.
• Good communication skills in English (verbal & written).
• Being able to connect the dots to the big picture.
• Can work independently
• Basic understanding of Agile methodology.
• Efficient in MS Office (Excel, PPT), Jira / Confluence/ Kanbo (would be an advantage).
• Learning mindset & attitude.
• Quick learner & self-starter.
• Self-aware.
• Good at asking questions (right questions & fearless in doing so).
• Confident to speak up and follow up on tasks with colleagues.
• Proactive in looking for work and how to approach it.
• Understanding of Learner Management Systems

What is in it for you?

• Experience in the global implementation of the LMS global contact centers of Mercedes-Benz.
• Application of learned concepts in practical day-to-day activities.
• Communication & stakeholder engagement. Working with a variety of stakeholders, skill groups and personalities from Mercedes-Benz Headquarters (Global training) and operations

What can you expect from us?

• Onboarding & guidance on the team and project
• Insights into implementing a new LMS system
• Clear expectations of tasks & results
• Regular and honest feedback on performance
• Approachability and willingness to help in any situation
• Working in a large team of people from across the world

We offer

This Internship is a full-time position requiring 40 working hours per week, starting preferably in December 2022 or at the latest in January 2023.

We offer you an internship in a multicultural, dynamic and informal international working environment:

• 5-6 months full-time internship, 40 hours per week, Monday to Friday.
• Internship compensation, € 800,- gross based on 40 hours per week.
• The internship needs to be a part of your study program, graduates are not allowed to apply.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For data privacy reasons we cannot accept applications by mail, please follow the above process.

For questions, please contact Sandra Besseling by mail: sandra.besseling_nies@mercedes-benz.com