Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center (MBCAC) is located in Maastricht, the Netherlands and supports all after sales customers for Mercedes-Benz, smart, AMG, Maybach, vans, bus and trucks in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes-Benz aftersales call centers around the globe. Within the Global Contact Center management department (GSP/OC3), the Digitalization team (part of Digitalization & Project Management) focuses on the integration of digital technology into all areas of our business.

In our offices in Maastricht we think and act globally and are in a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide the best roadside assistance and customer services to our customers of well-known Daimler brands like Mercedes-Benz, AMG, Maybach, smart, Setra and Mercedes me & Mercedes PRO. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

In order to serve our customers in the best way possible, our Digitalization team is looking for support.

The Digitalization team runs several projects in parallel that make use of technologies such as voicebot, chatbot and robotic process automation. With the global scope and standardization target, we need to setup dialog logic and content as the enablers to make use of these technologies. Your role will be to support and assist within these products (project and line business) especially on the dialog logic and content management in hand with the relevant countries. Strategic insights are also required to pave our road forward.

You will be part of an international team where interaction with other departments within the Global Contact Center Management organization will provide you insights in other parts of the business. You will also gain insights on all the digitalization technologies as well as how we embrace the changes.

Requirements

What do we need from you:

• You are interested in automotive (trends) and digitalization transformations
• A mindset that improves the customer contact experience within our services as well as the employee experiences
• You can see yourself identifying, analyzing and execute the tasks that lead to a successful project implementation within our customer services and you see solutions where other people see problems
• You have strong conceptual thinking skills and you have an eye for detail as well as for the bigger picture. You are structured and you aim at correctness and being on time
• You can work independently but also interactively to align or collect necessary information from other colleagues

Who are you:

• Bachelor or Master Internship, preferably in an IT oriented direction or Business direction
• Familiar and interested in technologies
• IT background with business mindset, experience with voicebot/chatbot is a great plus
• Team player but also able to work individually
• Willingness to be pro-active and flexible
• Hands on mentality in daily tasks
• Structured and detailed
• Familiar/interested in the related trendy technologies
• Smooth in business English, Fluent in German is a big plus or in other European language(s)
• Detailed and structured, aim at correctness and on time

We offer

We offer you an internship in a multicultural, young and informal international working environment:

• 5-6 months full-time internship, 40 hours per week, Monday to Friday
• Internship compensation, € 800,- gross based on 40 hours per week
• Starting as soon as possible, preferably in July
• The internship needs to be a part of your study program, graduates are not allowed to apply

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. The application period ends on June 15th, 2021.

For data privacy reasons we can only applications by mail, please follow the above process.