Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for passenger cars, trucks and vans in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes aftersales call centers around the globe. As a consequence the local IT Provider for the MBCAC has transformed into a Global Service Provider for the core CRM and telephony applications of Daimler.

In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

In order to serve our customers in the best way possible, our Demand Management & Governance team in the Customer Assistance Center in Maastricht is looking for support. The aim of the Demand Management & Governance team is to guide our business partners & customers by defining and coordination the best possible evolution of our global ICT platform while safeguarding their stability. As part of the Demand Management & Governance Team you will be part an international team with people from all over the world.

What do we need from you?

• You are passionate about project management and/or ICT;
• You are interested in Digital Transformation and you think that focusing on the customer makes the difference in terms of the best service;
• You can see yourself studying, analyzing and identifying new solutions & functionalities that can help to improve agent support and customer service and you see challenges where other people see problems;
• You have strong written and verbal communication, you can work effectively in a team and you can see yourself working with multiple different people and tasks;
• You have strong conceptual thinking skills and you have an eye for detail as well as for the bigger picture;
• Your skills and strengths will help us with the overall evolution of our global ICT platform, you are able organize yourself, manage your time and tasks and you work thoroughly while bringing in your own ideas, then this internship is the right fit for you;
• You are responsible for helping to identify and support making business requirements transparent and understandable and for writing and transforming these requirements into scenarios/use cases. In addition you will support and coordinate small projects including the creation of project plans, meeting minutes etc.

Requirements

• Ideally study direction International business, information management or similar;
• Fluent English, verbal and written;
• German is a plus;
• Affinity with IT;
• Analytical Skills;
• Extensive knowledge of Microsoft Office;

We offer

We offer you an internship in a multicultural, young and informal international working environment:

• 6 months full-time internship, 40 hours per week, Monday to Friday
• Internship compensation, € 800,- gross based on 40 hours per week
• Transportation plan: free public transport or contribution to fuel costs;

The procedure

In case you want to know more about the internship, please be in touch with our recruitment office, Corporate Recruiter marie-claire.scharis@daimler.com