Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

The "XENTRY Support KBC Frontdesk" is a part of the CAC's Retail Service Department. We assist the Retailer Network and external business entities (e.g. independent workshops) worldwide from Daimler (Mercedes-Benz in particular), regarding to XENTRY Products and specific Aftersales Services, nl. administrative and commercial requests, as well as Shipment Documentation and Shipment Complaints.

As a Technical Service Representative, you will do this by:

• Handling incoming queries (email, phone, tickets) from B2B customers and respond in a timely and professional manner;
• Provide general information and assistance regarding the diagnostic systems & other processes;
• Analyze, investigate, accurately document & summarize all queries in our ticketing system;
• Verify and research information in aftersales applications and our specific knowledge management tools;
• Coordinate with direct team members, internal specialists and departments to resolve complex enquiries or complaints;
• Discrete and adequate handling of confidential information, related to customer data as well as financial transactions and records considering established legal guidelines.

Requirements

• Excellent knowledge of German (both written and spoken);
• Fluency in English (corporate language);
• Good written and verbal skills;
• Good understanding of customer satisfaction;
• Computer literacy;
• Open-minded to a diversity of cultures;
• Minimum availability of 20h per week (except in case of exams for students)

We offer

Benefits

• Hourly wage: 10,32 euro gross;
• Yearly holiday allowance: 8,33% of annual gross salary;
• Competitive performance based salary growth;
• Pension plan (after 26 weeks of employment);
• 200 paid vacation hours (based on full time employment);

Contractual information

• Interim contract on weekly basis, accoring to Dutch legislation;
• Monday-Friday dayshifts.
• Min. 20 hours (except in case of exams for students) and max. 40 hours a week ;
• Start date: ASAP.

Additional benefits

• An initial training and a follow-up buddy program subsequently;
• Company restaurant with healthy and diverse lunch options;
• Company barista with special drinks and pastries like fresh Croissants and Donuts during your coffee breaks;
• A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.