Oorspronkelijke vacature omschrijving:

The organisation

Company information

Our client is an international & multicultural company and part of a very well-known and high-quality brand. From their offices in Maastricht, they provide excellent service to their customers & dealers, by ensuring their customers’ mobility with roadside assistance for 24 hours a day 7 days a week, and by taking care of customers’ enquiries about passenger cars, trucks and vans. As a consequence, our client is playing a vital role for the customer experience of their brand. That’s why they live the brand’s most important promise: “The best or nothing”.

The function

Connected Mobility Services merges the digital and technical world to improve customer experience. As a Connected Mobility Support Specialist, you will be the 1st point of contact to our customers (B2C & B2B) with the following tasks & responsibilities:

• accepting incoming support requests, incidents and problems
• registering all activities in the ticketing tool
• troubleshooting minor training issues on the phone
• resolving reported issues according to our client’s standards & procedures
• reporting undefined issues to higher level

Requirements

• Excellent knowledge of Dutch, both written and spoken;
• Very good written skills (for customers) and general fluency (corporate language) in English;
• Advanced computer skills;
• Affinity or strong interest in smartphones and apps would be a strong plus;
• Good understanding of customer satisfaction;
• Open-minded to a diversity of cultures;
• Minimum availability of 15h per week (except in case of exams for students)

We offer

Benefits

• Hourly wage: 10,32 euro gross;
• Shift allowances on top of your salary, for working at evenings (+25%), nights (+50%), Saturdays (+50%) and Sundays (+100% => double salary!)
• Yearly holiday allowance: 8,33% of annual gross salary;
• Competitive performance based salary growth;
• Pension plan (after 26 weeks of employment);
• 200 paid vacation hours (based on full time employment).

Contractual information

• Interim contract on weekly basis, accoring to Dutch legislation;
• Flexible shift system Monday-Sunday, with day, evening and weekend shifts;
• Minimum amount of 15 hours a week (except in case of exams for students);
• Start date: the first working day of each month.

Transportation

• Easy to reach by public transport:
• Public transport reimbursement: 100% at a minimum distance of 10 km;
• Reimbursement of transport by car: 0,19 euros per km with a maximum amount of 130 euros net per month.

Additional benefits

• An extensive 4-week initial training and a follow-up buddy program subsequently;
• A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.