The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me.
24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are a very important connection to the Mercedes-Benz brand.
The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management, are also located in our offices in Maastricht.
Job description
The Mercedes-Benz Customer Assistance Center Maastricht with the Retail Service department is the global escalation entity for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the agent’s role is to liaise with internal and external partners for resolving complex issues.
Your tasks & responsibilities:
The main goal of the flexworker is to support the Critical Parts department
Tasks:
• Resolve incoming support requests, incidents and problems in the required languages
• Resolve escalated bottleneck parts enquiries for all Mercedes-Benz business units
(passenger cars, vans and trucks)
• Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system)
• Identify, escalate or resolve issues related to bottleneck parts were necessary
Job requirements
• Excellent communication skills
• Fluent in German and English, both verbal and in writing (not German Required)
• Knowledge of Daimler products and their parts
• Knowledge of logistics processes
• Ability to understand the relationship between internal and external processes
• Ability to understand interactions between demand and supply in the logistics chain
Employment conditions
This is a flexible position with a minimum of 15 hours a week, will be offered, according to availability of the candidate and business needs. Working hours: dayshift between Monday to Friday (by exception on weekends). We are looking for candidates who are available for at least 1 year.
Please use the “apply” button to upload your CV and Letter of Motivation (English or German) and any other documentation that adds value to your application.