Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

You will be joining the Dealer Hotline team, as part of the Partner Network Management department. The Dealer Hotline is the face to our dealers and wholesalers within Europe. As a Logistic Service Representative, you will be a key contact for after-sales parts orders support and resolutions, by:

• coordinating between our B2B-customers (the dealers), our logistic centers and our critical parts management teams via phone or email, for all business units (e.g. passenger cars, vans and trucks);
• ensuring smooth deliveries of goods and providing status updates on delivery;
• fulfilling and executing orders for your customers, and handling each case with care and integrity.

Requirements

• Good level of French and Dutch both written and spoken;
• Fluent in English (company language);
• Good written and verbal skills;
• Good understanding of customer satisfaction;
• Process oriented, ability to quickly understand and work within supply chain systems
• Computer literacy;
• Open-minded to a diversity of cultures;
• Minimum availability of 15h per week (except in case of exams for students)

We offer

Benefits

• Hourly wage: 11,54 euro gross;
• Yearly holiday allowance: 8,33% of annual gross salary;
• Competitive performance based salary growth;
• Pension plan (after 26 weeks of employment);
• 200 paid vacation hours (based on full time employment);

Contractual information

• Interim contract on weekly basis, accoring to Dutch legislation;
• Flexible shift system Monday-Sunday, with day, evening and weekend shifts.
• Minimum amount of 15 hours a week (except in case of exams for students);
• Start date: the first working day of each month;

Additional benefits

• An extensive 4-week initial training and a follow-up buddy program subsequently;
• Company restaurant with healthy and diverse lunch options;
• Company barista with special drinks and pastries like fresh Croissants and Donuts during your coffee breaks;
• A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.