Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

You will be part of the Critical Parts Management Department, which is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and retailers. As a Logistic Service Representative, your tasks & responsibilities are:

• resolving incoming support requests, incidents and problems for all Mercedes-Benz business units (passenger cars, vans and trucks) in German & English;
• appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system);
• identifying, escalating or resolving issues related to bottleneck parts were necessary.

Requirements

• Very good knowledge of German and English, both written and spoken;
• Good written and verbal skills;
• Good understanding of customer satisfaction;
• Ability to understand interactions between demand and supply in the logistics chain;
• Computer literacy;
• Open-minded to a diversity of cultures;
• Minimum availability of 15h per week (except in case of exams for students).

We offer

Benefits

• Hourly wage: 10,32 euro gross;
• Shift allowances on top of your salary, for working at evenings (+25%), n ights (+50%), saturdays (+50%) and sundays (+100% => double salary!)
• Yearly holiday allowance: 8,33% of annual gross salary;
• Competitive performance based salary growth;
• Pension plan (after 26 weeks of employment);
• 200 paid vacation hours (based on full time employment);

Contractual information

• Interim contract on weekly basis, accoring to Dutch legislation;
• Flexibleshift system Monday-Sunday, with day, evening and weekend shifts.
• Min. 15 hours (except in case of exams for students) and max. 40 hours a week ;
• Start date: the first working day of each month;

Transportation

• Easy to reach by public transport:
  
  • Train: station of Maastricht Randwyck at a distance of 1,2 kms from the CAC (15 min. walking)
  • Bus: bus stop of "Maastricht Gouvernement" across the CAc
  
  
• Public transport reimbursement: 100% at a minimum distance of 10 km;
• Reimbursement of transport by car: 0,19 euros per km with a maximum amount of 130 euros net per month;

Additional benefits

• An extensive 4-week initial training and a follow-up buddy program subsequently;
• Company restaurant with healthy and diverse lunch options;
• Company barista with special drinks and pastries like fresh Croissants and Donuts during your coffee breaks;
• A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.