Oorspronkelijke vacature omschrijving:

The function

The function

The function

In Partner Network Management, the dealer hotline is the face to our dealers and wholesalers within Europe.

Great customer service is what we strive for, and dealer/wholesale service expects nothing less. You will be the key contact for after-sales parts orders support and resolutions. You will be responsible for coordinating between your customers (the dealers) and our critical parts management teams.

You will regularly be in touch with the dealer and partners in the Daimler supply chain via phone or email in order to provide status updates on delivery, and proactively escalate cases to accelerate backorders.

Your tasks & responsibilities:

• Act as a liaison between the dealers and logistics centers in order to ensure smooth deliveries of goods
• Fulfill and execute orders for your customers, and handle each case with care and integrity
• Resolve parts enquiries and fast lane escalations, (back) order management and related issues for all Mercedes-Benz business units (e.g. passenger cars, vans and trucks)

Requirements

Requirements

Requirements

Skills:

• Fluent to native level of French
• Fluent in English (company language)
• Excellent communication skills are required to solve issues directly with the customer via phone, email, workflow and systems
• Effective prioritisation skills to handle multiple cases at a time
• Process oriented, ability to quickly understand and work within supply chain systems

The procedure

I really love to speak with you if you're a serious candidate so please don't hesitate to contact me.

t +31 (0) +31 43 356 2335
e lvantongeren@flexpoint.nl