Oorspronkelijke vacature omschrijving:

The organisation

Company information

Our client is an international & multicultural company and part of a very well-known and high-quality brand. From their offices in Maastricht, they provide excellent service to their customers & dealers, by ensuring their customers’ mobility with roadside assistance for 24 hours a day 7 days a week, and by taking care of customers’ enquiries about passenger cars, trucks and vans. As a consequence, our client is playing a vital role for the customer experience of their brand. That’s why they live the brand’s most important promise: “The best or nothing”.

The function

Job description

You will be joining the Roadside Assistance team for our Dutch and French-speaking customers in the Benelux region. Customers experiencing a vehicle breakdown can contact our Service 24-hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. As a Customer Service Representative from the roadside assistance team, your main tasks are:

• answering incoming calls from customers requiring assistance;
• collating all necessary details and entering them into our computerized system;
• contacting the nearest dealer who will send out a technician, in case the problem can’t be solved by phone;
• ensuring the customer is mobile again as quickly as possible.

Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!

Requirements

• Excellent knowledge of Dutch & French;
• Fluency in English (corporate language);
• Additional knowledge of German can be an asset, but is not a requirement;
• Good written and verbal skills;
• Good understanding of customer satisfaction;
• Computer literacy;
• Open-minded to a diversity of cultures;
• Minimum availability of 15h per week (except in case of exams for students)

We offer

Benefits

• Hourly wage: 10,32 euro gross;
• Shift allowances on top of your salary, for working at evenings (+25%), nights (+50%), Saturdays (+50%) and Sundays (+100% => double salary!)
• Yearly holiday allowance: 8,33% of annual gross salary;
• Competitive performance based salary growth;
• Pension plan (after 26 weeks of employment);
• 200 paid vacation hours (based on full time employment);

Contractual information

• Interim contract on weekly basis, accoring to Dutch legislation;
• Flexible shift system Monday-Sunday, with day, evening and weekend shifts.
• Minimum amount of 15 hours a week (except in case of exams for students);
• Start date: the first working day of each month;

Transportation

• Easy to reach by public transport:
• Public transport reimbursement: 100% at a minimum distance of 10 km;
• Reimbursement of transport by car: 0,19 euros per km with a maximum amount of 130 euros net per month;

Additional benefits

• An extensive 4-week initial training and a follow-up buddy program subsequently;
• A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.