Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

You will be joining the Customer Service team for our Italian-speaking customers in Italy. As a Customer Service Representative your task is serving all customers and prospective customers by:

• handling all inquiries and complaints by telephone, mail, fax or e-mail;
• dealing with after-sales service issues, technical and product topics and general company related inquiries;
• insuring that customer concerns and queries are dealt with adequately;
• managing our services to customers and transfer product knowledge.

Requirements

• Excellent knowledge of Italian (both written and spoken);
• Fluency in English (corporate language);
• Good written and verbal skills;
• Good understanding of customer satisfaction;
• Computer literacy;
• Open-minded to a diversity of cultures;
• Minimum availability of 20h per week

We offer

Benefits

Hourly wage: 13,23 euro gross;

Yearly holiday allowance: 8,33% of annual gross salary;

Competitive performance based salary growth;

Pension plan (after 26 weeks of employment);

200 paid vacation hours (based on full time employment);

Contractual information

Interim contract on weekly basis, accoring to Dutch legislation;

Flexible shift system Monday-Friday;

Minimum amount of 20 hours a week (except in case of exams for students);

Start date: the first working day of each month;

Additional benefits

An extensive 4-week initial training and a follow-up buddy program subsequently;

A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.