Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.

Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

The Customer Service departments answer customer enquiries and complaints via e-mail and phone, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year.

Requirements

• Fluent Dutch (Flemish) and English
• Fleunt French would be an asset
• Experience in written communication
• Good written and verbal skills
• Good understanding of customer satisfaction
• Open-minded to a diversity of cultures
• Ability to prioritize, analyze, plan and coordinate on high volumes

We offer

Flexible working hours between 15 and 40 hours a week, Monday – Friday. Hourly wage 10,09 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.

The procedure

Apply now via the apply button!