Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.

Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

The Project Management Officer (PMO) is part of the Project Portfolio office, which consists of one Project Portfolio Manager and several Portfolio Analysts.

The project management office is part of the Project & Vendor Management Department, which also includes the ‘Project Management’ and ‘Vendor Management’ teams. The Project & Vendor Management department belongs to the GSP/OC3 department, which has a global governance role over all Daimler contact centers. A part of this governance role, GSP/OC3 is responsible for the implementation of new projects and initiatives in these contact centers.

These projects can be initiated locally in the CAC, by Daimler headquarters in Stuttgart, via the local Markets or the Regions. The projects are organized in a matrix way, with project members and project staff originating from many different departments. The PMO department ensures that these projects are executed in in a consistent, transparent and professional way.

The main role of the project management officers is to safeguard the planning, quality and documentation of these projects (to make sure we ‘do things right’). The overall role of the Project Portfolio Team is to safeguard the quality of execution, report on progress, create transparency on resource availability and manage a strategic project roadmap.

Tasks and responsibilities:

• Monitor adherence to project management procedures and standards.
• Functional ownership of the project management tool (JIRA)
• Support project leaders to administer projects in JIRa
• User management in JIRa
• Consolidate all individual project status updates and develop portfolio status updates
• Support project leaders to properly set up projects (e.g. to make a work breakdown structure)
• Further develop project management procedures and standards by enhancing e.g. templates
• General support and coaching of the project managers
• Facilitate ‘lessons learned’ sessions and share the output
• Delivery of a consistent project status reporting
• Assessment and tracking of project risks
• Monitoring of project budgets
• Facilitate project workshops

Requirements

Higher vocational or academic level through education or experience

• Fluency in corporate language English
• PMO or project management experience
• IT-literate. Should be able to setup and maintain IT-tools.
• Advanced knowledge of MS office applications (Word, Excel, Powerpoint)
• Experience with project management methods, e.g. Prince2
• Good time management and analytical skills
• A structured approach
• Preferably experience in a contact center environment
• Preferably experience in working in a multicultural team
• Result oriented mindset and ability to work under pressure
• A 'can do' mentality

Higher vocational or academic level through education or experience

• Fluency in corporate language English
• PMO or project management experience
• IT-literate. Should be able to setup and maintain IT-tools.
• Advanced knowledge of MS office applications (Word, Excel, Powerpoint)
• Experience with project management methods, e.g. Prince2
• Good time management and analytical skills
• A structured approach
• Preferably experience in a contact center environment
• Preferably experience in working in a multicultural team
• Result oriented mindset and ability to work under pressure
• A 'can do' mentality

We offer

Work in a growing international company in a young, ambitious, professional and dynamic environment.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.