Oorspronkelijke vacature omschrijving:
The organisation
The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
The function
You will be joining the Roadside Assistance team for our French-speaking customers in France. Customers experiencing a vehicle breakdown can contact our Service 24-hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. As a Customer Service Representative from the roadside assistance team, your main tasks are:
- answering incoming calls from customers requiring assistance;
- collating all necessary details and entering them into our computerized system;
- contacting the nearest dealer who will send out a technician, in case the problem can’t be solved by phone;
- ensuring the customer is mobile again as quickly as possible.
Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!
Requirements
- Excellent knowledge of French (both written and spoken);
- Fluency in English (corporate language);
- Good written and verbal skills;
- Good understanding of customer satisfaction;
- Computer literacy;
- Open-minded to a diversity of cultures;
- Availability of min 2-3 days per week for min 4 hours per shift (exam period can be an exception)
- Minimum availability of 2 years (incl 2 summers), but preferably 3 years
- The summer period is always a very busy period and therefor we ask an availability of at least 30 hours per week in the months of July and August. It is of course possible to take holidays in this period as well, with a max of 2 weeks.
We offer
Benefits
- Hourly wage: 11,54 euro gross;
- Shift allowances on top of your salary, for working at evenings (+25%), nights (+50%), Saturdays (+50%) and Sundays (+100% => double salary!)
- Yearly holiday allowance: 8,33% of annual gross salary;
- Competitive performance based salary growth;
- Pension plan (after 26 weeks of employment);
- 200 paid vacation hours (based on full time employment);
Contractual information
- Interim contract on weekly basis, accoring to Dutch legislation;
- Flexible shift system Monday-Sunday, with day, evening and weekend shifts.
- Minimum amount of 15 hours a week (except in case of exams for students);
- Start date: the first working day of each month;
Transportation
- Easy to reach by public transport:
- Train: station of Maastricht Randwyck at a distance of 1,2 kms from the CAC (15 min. walking)
- Bus: bus stop of "Maastricht Gouvernement" across the CAc
- Public transport reimbursement: 100% at a minimum distance of 10 km;
- Reimbursement of transport by car: 0,19 euros per km with a maximum amount of 130 euros net per month;
Additional benefits
- An extensive 4-week initial training and a follow-up buddy program subsequently;
- A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!
The procedure
Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.
