Oorspronkelijke vacature omschrijving:

The organisation

Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands. We are also known as the Compass Deliver Center (CDC). The CDC is growing from the local IT Provider for the Mercedes-Benz Customer Assistance Center (CAC) to the Global Service Provider for the core CRM application of Daimler.
Currently we are in the middle of the worldwide rollout to 54 countries and we have still 24 countries to go. Do you want to be a part of our international team and help us to setup and operate the global Platform with Data Centers in EMEA and NAFTA?

“We are looking for you as our new Data Warehouse & Business Intelligence Admin to help us make this transition a reality”.

The function

Within our Data warehouse and Business Intelligence department you will be a part of an international team with people from the Netherlands, Belgium and UK all working from Maastricht. In cooperation with this team you will share the responsibility for our Cognos and Data loading platform. Together you will face challenges such as:

• Operating our platform in EMEA and NAFTA with the focus on our new NAFTA environment;
• Supporting our Cognos users and Data loading around the globe (> 750 users);
• Providing project support such as user creations, hyper care and country roll-outs;
• You will setup our support knowledge base together with the team;
• Upgrade to Cognos Analytics.

Requirements

Profile must-haves

• Technical:
  • Experience with relational & dimensional databases (Oracle);
  • Experience with ETL tools;
  • Experience with SQL and PL/SQL.
• Experience with IT Service operations (ITIL or similar) including setup of support documentation;
• Excellent verbal and written communication skills in English
• You need to be:
  • Customer oriented;
  • Team player;
  • Willing to travel occasional
  • Stress resilient.

• Experience with the Cognos toolset:
  • Data Manager;
  • Framework Manager;
  • Cognos Administration.
• Experience with Data Integration;
• Bachelor or Master degree or relevant work experience;
• Analytical, being able to think in solutions;
• You are someone who sees challenges where other people see problems;
• You need to be a self-starter who is willing to go for the extra mile;
• Experience in Global Stakeholder management.

We offer

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
• Result oriented bonuses;
• Competitive performance based salary growth;
• Holiday allowance: 8% of annual salary;
• 200 vacation hours (based on full time employment);
• Pension plan;
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
• Employee Car Program: discount on new or used Daimler brand cars.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

For more information about this vacancy please contact Rivka Bucx:  +31 6 39875824