Oorspronkelijke vacature omschrijving:

The organisation

Who are we?

The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and located in Maastricht, in the south of The Netherlands. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.

Mercedes-Benz are well recognized as industry leaders in high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.

We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service in Europe. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. That is why we are always looking for bright new sparks to join us.

Location

We are located in Maastricht, a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent.

Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.

The function

What are your tasks & responsibilities?

The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries.

As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

Working hours

The department is open from Monday to Friday. You will be working 40 hours per week in day shift with a competitive salary.

Learning

You aren’t expected to know everything when you get here. That’s why we start with three weeks of training for all employees for the relevant systems and processes. All we ask in return is that you take the time to learn and develop your skills as best you can. After three weeks your Buddy will train you on the market specific processes.

Requirements

• Higher vocational education
• Fluent Spanish speaker (preferably European Spanish)
• Good knowledge of English (company language)
• Excellent grammar and verbal skills in fluent language
• Advanced negotiation skills
• Strong focus on customer satisfaction
• Adding cultural and qualitative value to service
• Knowledge of Spanish culture
• Working experience in call center environement and customer care is a must
• Good understanding of customer satisfaction
• Team player
• Open-minded to a diversity of cultures
• Ability to prioritize, analyze, plan and coordinate on high volume
• Willing to relocate to The Netherlands

We offer

• A competitive performance based salary growth every year
• Company result-oriented bonuses
• A holiday allowance: 8% of annual salary
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
• 200 vacation hours
• Collective health insurance
• Non-contributory pension plan
• An international team with passionate and fun colleagues

Extra Benefits (Employment Conditions)

• Don’t worry if the purse strings are a little tight! We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first six weeks. Three weeks of training is, of course, paid for.
• It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.
• The initial salary for this Customer Representative is € 2355 gross/month, 40 hours a week Monday-Friday.
• You will start with one year contract, our aim is to have you on board with a indefinite contract later on.

The procedure

What are you waiting for?

Please use the “apply” button to upload your CV and Letter of Motivation (both in English only).

For data privacy reasons we do not accept any application by email.

For more information about this vacancy please contact Melissa Roelofs, Recruitment Mercedes-Benz CAC, by email, melissa.roelofs@mercedes-benz.com