Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, in the south of The Netherlands, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.

Mercedes-Benz is well recognized as an industry leader in high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.

We know what you’re thinking, 100 years is a long time to be in the business. So what’s our secret?

We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service in Europe. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. That is why we are always looking for bright new sparks to join us. If that could be you, read on!

The function

The Customer Service department serves all European customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail.

The Spanish Customer Service department is responsible for after-sales service issues, technical and product topics and general company related inquiries for Spain.

As a Customer Service Representative you are the most important interface between customers from Spain and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

Requirements

• Working experience in call center environment/customer care is a must
• Higher vocational education
• Fluent Spanish speaker
• Good knowledge of English (company language)
• Excellent grammar and verbal skills in fluent language
• Advanced negotiation skills
• Knowledge of Spanish culture adding cultural and qualitative value to service
• Good understanding of customer satisfaction
• Team player
• Open-minded to a diversity of cultures
• Ability to prioritize, analyze, plan and coordinate on high volume

We offer

Learning

You aren’t expected to know everything when you get here. That’s why we start with three weeks of training for all employees for the relevant systems and processes. All we ask in return is that you take the time to learn and develop your skills as best you can.

Extra Benefits (Employment Conditions)

• Don’t worry if the purse strings are a little tight! We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first two months. Three weeks of training is, of course, paid for.
• It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.
• The initial salary for this Customer Representative is € 2293 gross/month, 40 hours a week Monday-Friday.
• Collective health insurance at discounted rates, self-development opportunities, company bonus (variable payment) and a non contributory pension plan are just some of the secondary benefits of working with us.

Location

Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent.

Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.

The procedure

Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for? Please use the apply button to upload your CV and motivation letter in English. When applying, we ask you to do an online test that is an opportunity for you to show us your skills.

For data privacy reasons we do not handle any applications sent by email.

If you have any questions, please contact Manon Gosler by email: manon.gosler-bongaerts@daimler.com