Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, The Netherlands, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.

Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance.

Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

What are your tasks?

The Customer Service department serves all European customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail.

You are responsible for after-sales service issues, technical and product topics and general company related inquiries.

As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

Requirements

Who are you?

• Work experience in call center environment and/or customer service
• Higher vocational education
• Fluent level of Italian spoken and written
• Good knowledge of English (company language)
• Advanced negotiation skills
• Strong focus on customer satisfaction
• Adding cultural and qualitative value to service
• Knowledge of Italian geography
• Good understanding of customer satisfaction
• Team player
• Open-minded to a diversity of cultures
• Ability to prioritize, analyse, plan and coordinate on high volume
• Avialable to relocate to the area of Maastricht

We offer

The role is for 40 hours a week, Monday to Friday.

Learning

You aren’t expected to know everything when you get here. That’s why we start with three weeks of training for all employees for the relevant systems and processes. All we ask in return is that you take the time to learn and develop your skills as best you can. After this three weeks of training, you will have a buddy at the market who will train you on the markt specific procedures and the communication standards.

Extra Benefits (Employment Conditions)

• Don’t worry if the purse strings are a little tight! We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first six weeks. Three weeks of training is, of course, paid for.
• It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.
• The initial salary for this Customer Representative is € 2293 gross/month, 40 hours a week Monday-Friday.
• Collective health insurance at discounted rates, self-development opportunities, company bonus (variable payment) and a non contributory pension plan are just some of the secondary benefits of working with us.

Location

Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent.

Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.

The procedure

Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for? Please use the apply button to upload your CV and motivation letter in English. When applying, we ask you to do an online test, a first opportunity to show us your skills.

For data privacy reasons we do not handle any applications sent by email.

If you have any questions, please contact Manon Gosler by email: manon.gosler-bongaerts@daimler.com